Wendy Fletcher
New Port Richey,Florida
Summary
Customer Service Representative bringing experienced skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer inquiries, and providing an exceptional customer experience.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Dialamerica Marketing
Port Richey, FL
09.2023 - 05.2024
- Completed a high number of sales utilizing scripts and two different computer programs.
- Work from home experience.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Fingerprint Technician
Northern Colorado/Mile High Fingerprinting
Loveland, CO
01.2018 - 07.2021
- Utilized advanced imaging technology to capture high-quality prints quickly and accurately for CBI, FBI, Local and out-of-state Investigation Bureaus.
- Maintained a high standard of fingerprint quality by adhering to established guidelines and protocols.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
- Consistently met or exceeded performance metrics by prioritizing tasks and managing time effectively during high-pressure situations.
Customer Service Representative
Center Partners
Fort Collins, CO
03.2013 - 09.2013
- Assisted customers with questions and issues regarding credit card accounts
- Efficient and detail oriented with the computer software.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Store Manager
Smoker Friendly
Loveland, CO
03.2011 - 10.2012
- Maintained store organized environment for customer and employee health and safety
- Deescalated and resolved customer complaints efficiently while maintaining excellent customer service
- Managed day-to-day operations including daily accounting reports and cash deposits
- Monitored inventory levels and ordering stock to ensure shelves were adequately stocked.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Claims Report Administrator
Allstate Insurance Company
St. Petersburg, FL
01.1997 - 11.2000
- Inbound and outbound calling to open claim reports
- Efficiently and patiently gather claim information to forward new claims to adjusters according to level of the claim
- QA reviews meet or exceed expectations
- Work independently and with a team to improve processes.
Education
Business Administration -
Argosy University
01.2016
Interior Decorating -
Ashton University
01.2004
Skills
- Store Management
- Call Center
- Accounting Data Entry
- Some experience with medical billing data entry
- Data entry between 2 different computer software systems
- Customer service - face to face and by phone
- Effective de-escalation practices
- Digital Imaging
- Ink Fingerprinting
- Meticulousness
- Live Scan Technology
- Time Management
- Account Management
- Customer Relations
- Microsoft Excel
- Active Listening
Awards Recognition Accomplishments
- Loss prevention
- Wrote training manuals for accounting and cashier
- Efficiently transferred paper contracts from the old system to the new system. Keeping old and new systems updated with contracts and adjustments. Keep all files updated
- Instituted tracking process for mail marketing coupons for large pool company
- Data entry accounting and medical billing
- QA reviews meets and exceeds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey
Timeline
Customer Service Representative
Dialamerica Marketing
09.2023 - 05.2024
Fingerprint Technician
Northern Colorado/Mile High Fingerprinting
01.2018 - 07.2021
Customer Service Representative
Center Partners
03.2013 - 09.2013
Assistant Store Manager
Smoker Friendly
03.2011 - 10.2012
Claims Report Administrator
Allstate Insurance Company
01.1997 - 11.2000
Business Administration -
Argosy University
Interior Decorating -
Ashton University
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