Wendy Flores
Pomona,CA
Summary
Well-rounded, versatile and licensed professional with 16 years of phlebotomy experience in acute care setting and medical offices. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Productive Phlebotomist offering years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Care Coordinator/Intake Receptionist
Sigma Health Care
Alhambra, CA
04.2024 - Current
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Educated clients on available resources and services within their communities.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Care Coordinator
Sunshine Home Health
Long Beach, CA
06.2021 - 04.2024
- Conducted initial assessments and evaluations of patient's needs.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Educated clients on available resources and services within their communities.
- Scheduled appointments for clients with appropriate medical specialists.
- Supported clients during hospital admissions and discharges.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided emotional support to patients dealing with difficult health issues.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Laboratory Assistant 2
PIH Good Samaritan Hospital
Los Angeles, CA
06.2017 - 05.2021
- Primary Phlebotomist in GY shift
- Covers sick calls when needed on variable shifts
- Responsible for In Patient AM draws
- Receives and processes sample for both in-house and send-out testing.
- Performed laboratory experiments, including setting up and operating laboratory equipment.
- Prepared samples for analysis by following standard laboratory procedures.
- Averaged 16-20 draws per hour
Laboratory Assistant
VRL Laboratories (formerly Viracor-IBT)
06.2016 - 05.2017
- Responsible for medical instrument sterilization
- Processing and properly storing of samples for Donor Typing or Crossmatching
- Assisted on inventory of supplies.
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Conducted quality control checks on products to ensure accuracy of results.
- Performed laboratory experiments, including setting up and operating laboratory equipment.
Laboratory Technician Assistant/Phlebotomist
Martin Luther King Jr. Community Hospital
03.2015 - 10.2015
- Processed and prepared specimens for Send-Outs
- Load samples on laboratory equipment when necessary
- Perform morning runs for In Patient testing
- Proficient in CERNER
- Mentored and trained new hires.
- Processed specimens from clinical samples for testing in the laboratory.
- Organized and maintained the laboratory environment, including cleaning glassware and disposing of hazardous materials.
- Troubleshooted technical problems that arose during laboratory procedures.
Phlebotomist
Martin Luther King Jr. Outpatient Center
01.2013 - 03.2015
- Managed front office duties, which included filing documents and handling phone calls.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
Phelebotomist/LTA
Kaiser Permanente
01.2013 - 03.2015
- Responsible for opening and closing draw stations
- Performed high volume of venipuncture for all populations including Geriatric and Pediatric patients
- Processes specimens for Send-Outs
- Maintain good customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Laboratory Assistant
USC Keck
01.2013 - 03.2015
- Worked the GY shift
- Responsible for assigning draws to incoming phlebotomist
- Specimen Processing
- Maintains good customer service.
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Prepared samples for analysis by following standard laboratory procedures.
- Participated in meetings to discuss project progress, findings, and recommendations.
Laboratory Assistant 2
White Memorial Hospital
02.2011 - 04.2012
- Processed specimen for in-house testing and Send-Outs.
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
Medical Receptionist/Phlebotomist
Healthcare Partners
01.2009 - 05.2011
- Performed phlebotomy
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Phlebotomist
Facey Medical Partners
06.2005 - 03.2008
- Verified tests orders from Physicians
- Responsible for manning and operating the draw station.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Maintained a clean, safe, and organized work environment.
Phlebotomist
Whitfield Laboratories
01.2000 - 01.2006
- Performed venipuncture and capillary blood collection
- Maintain excellent communication and customer service.
- Performed laboratory experiments, including setting up and operating laboratory equipment.
- Collected, recorded and analyzed data from various tests.
- Maintained lab inventory and ordered supplies as needed.
- Prepared samples for analysis by following standard laboratory procedures.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Provided technical support to other members of the research team when necessary.
- Maintained clean and organized work area with adequate supplies and reagents.
- Obtained samples for testing following standard protocols.
Skills
- Knowledgeable with Microsoft Word and Excel
- Bilingual (English and Spanish)
- Organizational Skills
- Claims Processing
- Care Planning
- Strategic Planning
- Scheduling
Timeline
Care Coordinator/Intake Receptionist
Sigma Health Care
04.2024 - Current
Care Coordinator
Sunshine Home Health
06.2021 - 04.2024
Laboratory Assistant 2
PIH Good Samaritan Hospital
06.2017 - 05.2021
Laboratory Assistant
VRL Laboratories (formerly Viracor-IBT)
06.2016 - 05.2017
Laboratory Technician Assistant/Phlebotomist
Martin Luther King Jr. Community Hospital
03.2015 - 10.2015
Phlebotomist
Martin Luther King Jr. Outpatient Center
01.2013 - 03.2015
Phelebotomist/LTA
Kaiser Permanente
01.2013 - 03.2015
Laboratory Assistant
USC Keck
01.2013 - 03.2015
Laboratory Assistant 2
White Memorial Hospital
02.2011 - 04.2012
Medical Receptionist/Phlebotomist
Healthcare Partners
01.2009 - 05.2011
Phlebotomist
Facey Medical Partners
06.2005 - 03.2008
Phlebotomist
Whitfield Laboratories
01.2000 - 01.2006
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