Wendy Flores
Dallas,TX
Summary
Customer- oriented, strategic-thinking sales professional and building relationships, cultivating partnerships, retaining top accounts and growing profit. Multitasking and self motivated leader with expertise in expanding network connections persuasively introducing products, implementing vendor relations and revealing customer needs.
Overview
9
9
years of professional experience
Work History
Client Advisor
Neiman Marcus
Dallas, TX
06.2022 - Current
- Experience on commission sales.
- Provide customers with product information that ensures customer satisfaction.
- Strengthen client relationships through regular communication and proactive follow up on new product.
- Contribute to company growth by identifying opportunities and cross-selling services.
- Collaborate with Stylist to sale a whole wardrobe, leading to increased referrals.
- Deliver personalized recommendations, enabling clients to make informed decisions.
- Collaborate with team members to develop innovative solutions for clients needs.
- Analyze client feedback to identify areas of improvement, leading to enhanced service delivery.
Client Supervisor
Giorgio Armani
Dallas, TX
07.2019 - 06.2022
- Referred clients to appropriate team members.
- Oversaw staff development through in depth trainings, workshops, and other learning opportunities.
- Developed monthly schedules and assignments including monthly sales for Client Advisors .
- Worked with upper management to coordinate team development activities and trainings .
- Worked flexible hours ,nights, weekends and holiday shifts.
- Used critical thinking to break down problems , evaluate solutions and make decisions.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Achieved sales goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe environment.
Catering Assistant
Honor
Dallas, TX
10.2018 - 06.2022
- Identified clients needs and made effective product recommendations.
- Worked with Chef to assess, update and optimize delivery dates for customers.
- Demonstrated products at customer residency, answering questions and recommending menus to close deals .
- Served average of two patrons daily at their residency .
- Coordinated optimal guest relations from initial contact thought out final check-out to boost satisfaction and brand loyalty.
Sales Representative
Amway
Dallas, TX
09.2015 - 11.2019
- Door to door Sales Representative for Amway
- Demonstrated products at customers locations answering questions with product knowledge.
- Created new ideas into action and self-motivated team members.
- Exceeded sales goals by establishing relationships with customers.
- Prepared a plan for marketing the products.
- Provided good customer service.
Sales Representative
A&A Marketing Group
Dallas, TX
05.2019 - 06.2019
- Door to door Sales Representative
- Provided clients with face to face marketing, sales, and fundraising force through business to business , business to consumer and retail channels with the goal of increasing clients .
- Exceeded sales goals using consultative sales talent and effectively explaining programs and services to generate interest.
- Maintained productive relationships with existing clients through follow up after sales.
Server
Tradition Senior Living
Dallas, TX
07.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Trained new employees and oversaw junior servers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environment for the residents.
Education
High School Diploma -
Harmony Science Academy
Dallas, TX05.2018
Skills
- Bilingual
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Relationship management
- Consultative sales
- Work training
- Product recommendation
- Time Management
- Positive attitude
- Empathetic
- Timelines and Milestones
- Customer satisfaction
Languages
Spanish
Full Professional
Timeline
Client Advisor
Neiman Marcus
06.2022 - Current
Client Supervisor
Giorgio Armani
07.2019 - 06.2022
Sales Representative
A&A Marketing Group
05.2019 - 06.2019
Catering Assistant
Honor
10.2018 - 06.2022
Server
Tradition Senior Living
07.2017 - 05.2019
Sales Representative
Amway
09.2015 - 11.2019
High School Diploma -
Harmony Science Academy