Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Wendy Fontanez

Ansonia,CT

Summary

Talented Senior Medical Records Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in busy managed-care environment. Is able to multitask. Covers multiple other positions at facility. Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Organized and detail-oriented Nursing Scheduler offering advanced Onshift expertise and skills in managing schedules for different departments. Adapts easily to changing needs and team makeups. Hardworking and reliable Nursing Scheduler/ Medical Records Clerk with strong ability in Customer Service. Offering Strong Communication and Multitasking. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Nursing Scheduler

Shady Knoll Health Center
Seymour, CT
06.2021 - Current
  • Provided reports detailing staffing levels, overtime costs, employee absences.
  • Regularly monitored nurse call-in patterns for potential abuse or manipulation of the system.
  • Maintained schedules in OnShift with master copies, adjustments, and notes.
  • Maintained schedules in OnShift with master copies, adjustments, and notes.
  • Maintained schedules in OnShift with master copies, adjustments, and notes.
  • Ensured accuracy of payroll information by verifying hours worked against timecards submitted by employees.
  • Maintained schedules in Onshift with master copies, adjustments, and notes.
  • Coordinated with department managers to develop shift schedules that met the needs of both clinical staff and patients.
  • Created and managed an on-call system for nurses to cover unexpected staffing needs.
  • Resolved patient complaints related to scheduling issues in a timely manner.
  • Monitored staff attendance records and leave requests to identify potential scheduling conflicts.
  • Communicated with nursing management to identify and adapt to changing staffing needs.
  • Determined minimum staffing requirements for each nursing job class by examining unit-staffing patterns.
  • Facilitated communication between nursing staff, management, and other departments regarding scheduling matters.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered and maintained supply inventory for medical office.
  • Evaluated current processes for identifying gaps in coverage and implementing improvements as necessary.
  • Monitored nursing schedules to verify hours and prevent unauthorized overtime.
  • Managed daily operations including assigning tasks, monitoring progress, troubleshooting problems.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Maintained accurate records of all employee assignments, vacation requests, overtime hours.
  • Conducted periodic audits of employee time sheets to verify accuracy of information provided.
  • Developed and maintained a comprehensive nursing schedule to ensure adequate coverage of shifts.
  • Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
  • Implemented changes in the schedule based on budget constraints or personnel availability.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.

Medical Records Clerk

Shady Knoll Health Center
Seymour, CT
06.2002 - Current
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions
  • Followed-up with insurance companies and individuals to resolve discrepancies
  • Pulled patient charts for upcoming appointments
  • Disseminated information to correct department, individual or outside location
  • Maintained 100% compliance with all hospital and government regulations
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Updated daily logs to track information movements
  • Wrote reports, emails, memoranda, letters and releases
  • Obtained information by contacting appropriate personnel or patients
  • Typed medical orders for procedures and laboratory tests
  • Kept department clean, organized and professional
  • Scanned incoming documentation
  • Purged outdated files
  • Logged all requests for medical records into spreadsheets
  • Verified record copies before handing each over to check for and remove unnecessary details
  • Entered patient insurance, demographic and health information into software and confirmed records
  • Pulled patient records and transferred information to appropriate parties.

CNA

Shady Knoll Health Center
Seymour, CT
06.2002 - Current
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
  • Documented patient intake and dietary requirements and assisted with feeding
  • Attended to patients in 60-bed unit, continuously checking on needs and maintaining high standards of patient care
  • Used mobility devices and hoyer equipment to transport patients
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Education

CNA Certificate -

Valley Medical
04.2002

GED -

Harding High School
04.1999

Skills

  • Client relations
  • Data entry
  • Administrative support
  • Work well independently
  • Inventory coordination
  • Database management
  • Billing procedures
  • Inventory controls
  • Medical recordkeeping
  • Pre Authorization From insurance
  • Payroll
  • Supply order
  • Transcribing
  • Team building
  • Communications
  • Customer service
  • Organization
  • Team management
  • Project organization
  • Team player
  • Cover multiple positions
  • Insurance updates for Manage care
  • Staff Scheduling
  • Completing medical Request for state agencies
  • Data Entry
  • Medical Terminology
  • Documentation Review
  • Supply Ordering
  • HIPAA Compliance
  • Customer Service
  • Data Management
  • Staff Leadership
  • Documentation and Recordkeeping
  • Medical Charting
  • Organization and Time Management
  • Medical Records Maintenance
  • Order Purchasing
  • Medical Recordkeeping
  • Employee Scheduling
  • Relationship Building
  • Medical Records Verification
  • Adaptable and Flexible
  • Office Coordination
  • Inventory Management

References

References available upon request.

Timeline

Nursing Scheduler

Shady Knoll Health Center
06.2021 - Current

Medical Records Clerk

Shady Knoll Health Center
06.2002 - Current

CNA

Shady Knoll Health Center
06.2002 - Current

CNA Certificate -

Valley Medical

GED -

Harding High School
Wendy Fontanez