Wendy Foster-Guzman

• Counted and labeled prescriptions with correct item and quantity.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Counted, measured and compounded medications following standard procedures.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

Data Entry

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Set up and modified patient profiles to include current medications and insurance details.
• Entered and processed patients' prescriptions into internal system.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Request refills
• Intake and translate prescriptions

• Resolved third-party billing, computer system and customer service issues.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Counted and labeled prescriptions with correct item and quantity.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Set up and modified patient profiles to include current medications and insurance details.
• Entered and processed patients' prescriptions into internal system.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Counted, measured and compounded medications following standard procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Managed opening and closing duties for pharmacy.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Collected co-payments or full payments from customers.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Liaised with other pharmacies to eliminate issues related to product expiration.
• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
• Assisted in management of prescription deliveries, improving patient convenience.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
• Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Contributed to team meetings, offering insights for optimizing workflow and patient service.
• Provided critical support in emergency situations, quickly gathering necessary medications.
• Conducted routine checks of pharmaceutical stocks to maintain quality control.
• Utilized pharmacy management software to process prescriptions efficiently.
• Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
• Conducted patient follow-ups to confirm medication effectiveness and address concerns.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Streamlined drug distribution processes, reducing wait times for patients.
• Educated patients on medication usage and precautions, enhancing patient understanding and safety.
• Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
• Developed patient education materials on medication management, contributing to community health awareness.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Supported insurance claim processing, facilitating smoother patient transactions.
• Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.