Wendy Frederick
Summary
Energetic and results-oriented Hospitality Operations Executive with over 10 years of experience driving guest satisfaction, team motivation, and financial success. Skilled in overseeing daily operations, training teams, and resolving issues efficiently. Strong leader with a proven track record in creating cohesive teams and achieving performance objectives. Proficient in English and French, with a focus on continuous improvement and delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager Guest Services
Polynesian Isles at Hilton Grand Vacation
06.2021 - Current
- Oversee daily operations of Front Office
- Conduct team meetings and set work schedules based on company needs
- Train, motivate, and coach team members for exceptional guest and team member satisfaction
- Resolve internal and external guest complaints efficiently
- Monitor and manage front office expenditures and cash bank
- Work closely with Member Services and yield management team
Housekeeping Manager
Diamond Resorts Flamingo Beach St. Maarten
08.2020 - 06.2021
- Manage day-to-day housekeeping operations
- Conduct team briefings and supervise inspections
- Schedule team members based on business needs
- Ensure compliance with COVID-19 guidelines and maintain inventory
- Coordinate with other departments for efficient communication and operations.
- Managed staff of 30 housekeepers.
Project Manager
Diamond Resorts Flamingo Beach & Royal Palm Beach St. Maarten
08.2019 - 08.2020
- Lead project planning sessions with contractors and internal resources
- Manage project progress and ensure deadlines are met
- Review designs and conduct property inspections
- Coordinate with government authorities for project approvals.
Front Office Manager
Polynesian Isles at Diamond Resorts
10.2018 - 10.2019
- Responsible for day-to-day Front Office operations
- Conduct team meetings, training, and performance evaluations
- Maintain quality assurance standards and resolve guest complaints
- Work closely with Member Services and yield management team.
Education
Bachelor's Degree in Business Administration (pending) - International Business Management
Valencia College
Kissimmee, FL06.2025
Skills
- Industrious, motivational, and performance-driven Hospitality Operations Executive with over 10 years of experience
- Proven ability to consistently deliver results that exceed performance objectives in guest satisfaction, team motivation, and financial performance
- Strong leadership skills in team development, coaching, and creating cohesive teams
- Proficient in English and French
Additional Training And Certifications
- Business Operation and Services
- Payroll and Taxes
- Food Safety Management
- CPR/First Aid
- St. Maarten Immigration Border Fraud Protection
- TripAdvisor, Expedia, and RCI training
- Kipsu and Chargeback Training
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Timeline
Manager Guest Services
Polynesian Isles at Hilton Grand Vacation
06.2021 - Current
Housekeeping Manager
Diamond Resorts Flamingo Beach St. Maarten
08.2020 - 06.2021
Project Manager
Diamond Resorts Flamingo Beach & Royal Palm Beach St. Maarten
08.2019 - 08.2020
Front Office Manager
Polynesian Isles at Diamond Resorts
10.2018 - 10.2019
Bachelor's Degree in Business Administration (pending) - International Business Management
Valencia College
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