Wendy Fredrickson
Baldwin,WI
Summary
Sharp professional with more than 25 years of experience in dialysis role. Established Patient Care Technician offering CPR certified, clinical training in acute care, maintaining my CCHT Certification.. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Talented CCHT highly knowledgeable in chronic diseases affecting renal functions. Successful in working as part of interdisciplinary team to achieve care and outcome goals when building relationships with patients. Well versed in all facets of hemodialysis and accomplished in leveraging clinical knowledge to quickly respond to emergency situations. Committed to delivering top-notch care and building strong teams through one-on-one coaching and role modeling. Highly skilled in initiating, monitoring, and terminating hemodialysis treatment for patients with wide range of renal illnesses. Skilled at coordinating supplies, preparing fields and maintaining aseptic conditions. Knowledgeable about HIPAA requirements and industry standards. Works well in fast-paced, stressful environments. Experienced in helping clinical and surgical professionals diagnose and treat chronic and acute patient concerns. Well-organized and level-headed in both routine and emergency situations. Competent in using and monitoring equipment, updating records and comforting patients during difficult times. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Technician - CCHT
VA Medical Center
Minneapolis, MN
12.2016 - Current
- Developed procedures for data management.
- Instructed patients in use of assistive equipment.
- Transported patients from rooms and prepared for treatments.
- Monitored patient conditions and reported any changes to the nurse or doctor on duty.
- Operated medical equipment such as infusion pumps oxygen tanks.
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Calculated numerical data for medical activities.
- Provided direct patient care, including vital signs, wound care and catheterizations.
- Adjusted settings or positions of medical equipment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Collected specimens from patients for diagnostic testing.
- Ensured that all necessary supplies were stocked in patient rooms at all times.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Answered call lights promptly to provide assistance for patients' needs.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Adhered to all safety regulations while providing quality care to patients.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Conducted research to increase knowledge about medical issues.
- Administered medications and treatments as prescribed by the physician.
- Communicated with management or other staff to resolve problems.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Cleaned medical equipment or facilities.
- Performed clerical tasks such as scheduling appointments or updating medical charts.
- Performed laboratory tests such as urinalysis, blood glucose monitoring.
- Assisted in training technicians, medical students or other staff members.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Educated patients and families about treatment plans, medications and self-care techniques.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Observed infection control policies when providing care for infectious diseases.
- Communicated test or assessment results to medical professionals.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Discontinued dialysis treatment according to established procedures.
- Recommended changes to improve computer or information systems.
- Maintained a clean environment in patient rooms according to hospital protocols.
- Provided emotional support to patients and their families during difficult times.
- Conducted educational classes on topics related to dialysis treatments.
- Provided transportation services for dialysis treatments or medical appointments.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Maintained open communication with team members.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Patient Care Technician - CCHT
DaVita
Amery, WI
07.2005 - 12.2016
- Developed procedures for data management.
- Instructed patients in use of assistive equipment.
- Assisted patients with activities of daily living such as bathing, dressing and grooming.
- Transported patients from rooms and prepared for treatments.
- Monitored patient conditions and reported any changes to the nurse or doctor on duty.
- Operated medical equipment such as infusion pumps, respirators and oxygen tanks.
- Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Calculated numerical data for medical activities.
- Provided direct patient care, including vital signs, wound care and catheterizations.
- Adjusted settings or positions of medical equipment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Collected specimens from patients for diagnostic testing.
- Ensured that all necessary supplies were stocked in patient rooms at all times.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- Answered call lights promptly to provide assistance for patients' needs.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Adhered to all safety regulations while providing quality care to patients.
- Assisted nursing staff with admission, transfer, discharge procedures for patients.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Conducted research to increase knowledge about medical issues.
- Administered medications and treatments as prescribed by the physician.
- Communicated with management or other staff to resolve problems.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Cleaned medical equipment or facilities.
- Performed clerical tasks such as scheduling appointments or updating medical charts.
- Performed laboratory tests such as urinalysis, blood glucose monitoring and EKGs.
- Assisted in training technicians, medical students or other staff members.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Educated patients and families about treatment plans, medications and self-care techniques.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Observed infection control policies when providing care for infectious diseases.
- Coded data or other information.
- Communicated test or assessment results to medical professionals.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Maintained accurate records of patient care and progress in an electronic health record system.
- Discontinued dialysis treatment according to established procedures.
- Recommended changes to improve computer or information systems.
- Maintained a clean environment in patient rooms according to hospital protocols.
- Provided emotional support to patients and their families during difficult times.
- Conducted educational classes on topics related to dialysis treatments.
- Provided transportation services for dialysis treatments or medical appointments.
- Created databases to store electronic data.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Achieved cost-savings by developing functional solutions to problems.
- Answered a number of calls per shift to assist with customer questions and concerns.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Byron Senior High School
Byron, MN05-1989
Skills
- HIPAA
- Alarm Response
- Patient Observation
- Disposing of Biohazardous Waste
- Patient Care
- Patient Relations
- Medication Administration
- Patient Relationship Management
- Emergency Response
- Vital Statistics
- Patient Health Education
- Infection Control Standards
- Compliance With Regulatory Guidelines
- Records Management
- Hemodialysis Treatment
- Specimen Handling
- Rule Enforcement
- Patient Education
- Advanced Nephrology Knowledge
- Aseptic Techniques
- Patient Records Administration
- Team Collaboration
- Maintaining Dialysis Equipment
- Equipment Maintenance
- Treatment Documentation
- Condition Assessment
- Direct Patient Care
- Family Education
- Safety Monitoring
Certification
- CCHT
References
References available upon request.
Timeline
Patient Care Technician - CCHT
VA Medical Center
12.2016 - Current
Patient Care Technician - CCHT
DaVita
07.2005 - 12.2016
High School Diploma -
Byron Senior High School
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