Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Gabbart

San Antonio

Summary

Professional healthcare worker prepared for role with extensive hands-on experience in blood collection and patient interaction. Known for maintaining high standards of accuracy and patient safety while collaborating effectively with medical teams. Adaptable and reliable with strong skills in venipuncture, patient communication, and maintaining sterile environments.

Overview

17
17
years of professional experience

Work History

Phlebotomist

Northeast Methodist Hospital
02.2008 - 11.2008
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Customer service.

Patient Service Technician Specialist

LabCorp
09.2004 - 07.2006
  • Streamlined administrative tasks such as inventory management, record-keeping, and billing processes to improve efficiency within the facility.
  • Enhanced collaboration between interdisciplinary teams through active participation in case conferences, sharing insights for improved patient care strategies.
  • Coordinated effectively with physicians regarding test results interpretations leading to more accurate diagnoses.
  • Maintained strict adherence to HIPAA regulations by ensuring all communications were secure and confidential.
  • Established strong rapport with patients through empathetic communication skills that foster trust between technician specialist and clients.
  • Assisted in the training of new Patient Service Technicians to maintain high standards of patient care.
  • Improved patient satisfaction by providing timely and efficient services in a professional manner.

Phlebotomist

Staff Search
02.2004 - 09.2004
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.

Public Health Aide

City of San Antonio Metro Health Department, WIC
11.2003 - 01.2004
  • Collaborated with interdisciplinary teams to design and implement effective public health initiatives targeting specific population groups or health issues.
  • Implemented strategies to address health disparities by tailoring programs and outreach efforts to reach underserved populations.
  • Improved community health by conducting outreach programs and providing education on various public health issues.
  • Interviewed participants for program, took height and weight, verified income, maintained records, performed capillary sticks, and provided customer service.

Lab Processor

Medplex Laboratory
08.2002 - 10.2003
  • Supported clinical staff by promptly communicating critical test results and offering assistance in interpreting data.
  • Played an active role in maintaining laboratory inventory levels, ordering necessary supplies before depletion to avoid delays in processing times.
  • Maintained a high level of accuracy in sample handling, ensuring proper labeling and storage to prevent crosscontamination.
  • Collaborated with team members to troubleshoot issues and improve overall laboratory performance.
  • Improved interdepartmental communication by establishing clear channels for information exchange between laboratory personnel and other healthcare professionals.
  • Streamlined data entry process, minimizing errors while increasing speed and accuracy of inputting patient information.
  • Provided exceptional customer service when interacting with patients, addressing concerns and answering questions regarding test procedures or results.
  • Promoted patient confidentiality by adhering strictly to HIPAA guidelines during all stages of sample handling and result reporting processes.
  • Reduced turnaround time for test results by optimizing workflow and prioritizing urgent samples.
  • Exhibited strong problem-solving skills when faced with unexpected situations or challenges within the laboratory setting, devising effective solutions quickly.
  • Assisted in training new hires, sharing best practices for efficient lab operations and promoting a positive work culture.
  • Upheld high standards of cleanliness within the laboratory, performing routine cleaning tasks and ensuring a sterile environment for accurate test results.

Research Phlebotomist

T.R.U.E. Research
03.2002 - 07.2002
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Recorded data, scheduled appointments for participants.

Clerk Phlebotomist

Chistus Santa Rosa Medical Center
10.2001 - 12.2001
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.

Phlebotomist/Courier/Client Service Representative

Clinical Pathology Laboratory
10.2000 - 06.2001
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Transported specimens and picked up specimens.
  • Dispatched calls to couriers.

Specimen Processor

Santa Rosa Hospital/Dynacare Laboratory
10.1998 - 05.2000
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Played an integral role in maintaining inventory levels by regularly monitoring supplies and proactively ordering additional stock as needed.
  • Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
  • Skillfully identified critical values or abnormal results, notifying appropriate personnel for timely intervention and patient care.
  • Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.
  • Supported quality control measures by conducting regular checks on processing equipment and reporting malfunctions.
  • Trained and supervised junior technicians in laboratory protocols.

Phlebotomist

Metropolitan Methodist Hospital
04.1998 - 10.1998
  • Centrifuged blood samples as outlined in clinical protocols.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.

Phlebotomist Courier

Santa Rosa Reference Laboratory
08.1997 - 04.1998
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Transported specimens.
  • Went to nursing homes, rehabilitation homes, outpatient rehab to pick up and draw specimens.
  • Maintained mileage log and maintained vehicle.

Tech I

S. TX Blood and Tissue Center
04.1996 - 05.1997
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Phlebotomy of donors that were donating blood.
  • Helped setup donation sites

Combat Medical Specialist

US Army
06.1991 - 06.1995
  • Administered immunizations and prophylactic medications to maintain the health of service members during deployments abroad.
  • Served as a liaison between unit commanders and medical staff regarding the health status of assigned personnel.
  • Developed strong relationships with local healthcare providers by coordinating efforts during joint medical exercises and humanitarian missions.
  • Participated in ongoing training programs to maintain proficiency in advanced combat lifesaving techniques and procedures.
  • Provided critical support during mass casualty events, triaging patients to prioritize care based on severity of injuries.
  • Provided vital emotional support for injured personnel, demonstrating empathy and compassion during difficult circumstances.
  • Coordinated with medevac crews for efficient transportation of casualties from point-of-injury sites to definitive care facilities.
  • Managed field medical facilities during deployments, ensuring proper setup, sanitation, and operational readiness under challenging conditions.
  • Ensured compliance with military regulations by adhering to proper medical documentation standards and maintaining strict confidentiality of patient information.
  • Demonstrated leadership skills while serving as a mentor to junior Combat Medical Specialists, fostering an environment of learning and professional growth.
  • Maintained accurate patient records, documenting all interventions and assessments to ensure continuity of care.
  • Improved patient outcomes by providing timely and accurate medical care in high-stress combat situations.

Education

Basics

St. Philip's College
San Antonio, TX 78203

High School Diploma -

Edgewood High School
San Antonio, TX 78237
05-1991

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA compliance
  • Patient confidentiality
  • Venipuncture expertise
  • Blood culture collection
  • Capillary puncture
  • Data entry

Timeline

Phlebotomist

Northeast Methodist Hospital
02.2008 - 11.2008

Patient Service Technician Specialist

LabCorp
09.2004 - 07.2006

Phlebotomist

Staff Search
02.2004 - 09.2004

Public Health Aide

City of San Antonio Metro Health Department, WIC
11.2003 - 01.2004

Lab Processor

Medplex Laboratory
08.2002 - 10.2003

Research Phlebotomist

T.R.U.E. Research
03.2002 - 07.2002

Clerk Phlebotomist

Chistus Santa Rosa Medical Center
10.2001 - 12.2001

Phlebotomist/Courier/Client Service Representative

Clinical Pathology Laboratory
10.2000 - 06.2001

Specimen Processor

Santa Rosa Hospital/Dynacare Laboratory
10.1998 - 05.2000

Phlebotomist

Metropolitan Methodist Hospital
04.1998 - 10.1998

Phlebotomist Courier

Santa Rosa Reference Laboratory
08.1997 - 04.1998

Tech I

S. TX Blood and Tissue Center
04.1996 - 05.1997

Combat Medical Specialist

US Army
06.1991 - 06.1995

Basics

St. Philip's College

High School Diploma -

Edgewood High School

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Wendy Gabbart