WENDY GALLO
Summary
Multi-talented business leader bringing over 15 years of experience as successful Project Manager. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs.
Overview
16
16
years of professional experience
Work History
Vice President, Identity Theft & Breach Notification
Kroll
Nashville, TN
05.2022 - 03.2024
- Primary contact on client Breach Notification engagements from several hundred to over 10 Million affected
- Processed monthly client billing for my engagements, logging client project hours and specialized project charges
- Followed up with Accounts Receivable and monthly account collections to ensure balances were paid
- Managed ongoing training for 2 Client Operations Managers and 1 Client Associate on my Engagement Team
- Worked in collaboration with Sales to accurately scope projects, manage implementation components, including onboarding, deployment and reporting, to ensure timely deliverables and flawless execution
- Build and foster professional relationships with clients
- Ensure client’s expectations are managed and delivery deadlines met according to schedule and plans
- Represent Kroll Cyber as a subject matter expert (SME) on breach notification methodology, products and best practices, and understand the law as it relates to data breach response requirements
- Initiate and implement service enhancements that align with the organizational goals
- Communicate new ideas and areas for development/improvement based on client requests and company needs
- Member: Jira testing team, implementing Jira as a new workflow for the Breach process
- Member: Women in Technology (WIT) Group.
Senior Project Manager
Suvoda
Portland, OR
06.2021 - 05.2022
- Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
- Primary point of contact for the client from contract award through system de-activation and archival
- Lead status meetings, track open issues and provide status updates
- Lead client Kick-Off meetings, covering project timelines, delivery, and scope including communication of internal and external expectations
- Supported the specification review meetings internally and externally
- Managed schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)
- Responsible for meeting agenda, meeting minutes, and driving completion of action items internally and externally
- Drive team resourcing efforts with support and input from project team members
- Ensured client satisfaction through the project build and maintenance phase, working with customer care, Suvoda management, and business development
- Assisted the product team with design and development
- Trained new staff members on the Suvoda product and processes
- Delegated tasks to project managers and associate project managers
- Conducted user training sessions with clients.
Project Manager & Technical project manager
Epiq Global
Beaverton, OR
10.2015 - 06.2021
- Managed up to10 projects simultaneously meeting the contracted 5-day noticing requirement
- Handled highly sensitive data while maintaining client confidentiality
- Successfully delivered several large projects from 1 million to over 140 million affected individuals
- Delivered technical requirements, resolve complex data issues, and proof production output for accuracy
- Created and monitored project schedules through development, implementation, and production
- Directed several internal cross-functional teams and provided project updates
- Lead client calls, daily scrums and operations calls to report out project progress and potential risk
- Maintained strong internal and client relationships to ensure project success
- Managed two Project Coordinators providing ongoing training and conducting Scorecard reviews to provide feedback and measure success
- Member and Contributor - Epiq Global-Women’s Diversity & Inclusion CRG.
Freelance Project Manager
Waypoint Ventures, LLC
Seattle, WA
12.2014 - 10.2015
- Created and tested courses for Microsoft Virtual Academy online curriculum
- Communicated any bugs or errors to Microsoft learning experiences team lead
- Communicated handoffs clearly to team leaders
- Adhered to tight course build deadlines and meet build requirements.
Freelance Project Manager
Ascension Software
Vancouver, WA
04.2012 - 11.2013
- Managed and implemented client delivery software programs for customer facing technology solutions for the hospitality industry
- Prioritized projects using agile methodologies
- Created Statements of Work for new client site builds
- Acted as primary conduit to development team, fielding all client inquiries
- Generated project status reports to upper management weekly and monthly
- Managed timetables, commitments and drove projects to completion
- Lead planned and organized project scoping sessions while providing final deliverables to clients
- Set and chaired meetings to drive tasks and document project status
- Managed project lifecycle reviews and managed roadmaps
- Lead client deployment sessions, trained users how to navigate software
- Coordinated IT releases, managed product life cycles and provided release notes, companywide
- Developed training/troubleshooting manual for the IT department to distribute to users of company software.
Project & Account Manager
Columbia Sportswear
Portland, OR
06.2010 - 03.2012
- Managed over $20 million dollars in business for two key accounts
- Worked directly with VPs and sales management on account strategy and management
- Negotiated contracts, product lines, and shipping parameters
- Managed order placement and delivery of product
- Managed day-to-day communications as the conduit between Columbia Sportswear, sales, and clients
- Created daily and weekly shipping reports, communicating the data to sales management and clients
- Corrected inefficiencies in the order and delivery process
- Analyzed bulk and order-management processes making suggested process improvements
- Reviewed client billing
- Worked actively to ensure supply-chain initiatives were leveraged.
Project Manager
Oregon 150
Portland, OR
01.2008 - 12.2010
- Managed 4 key projects for the Sesquicentennial, a celebration created and hosted by Governor Kulongoski to commemorate Oregon's 150th birthday in 2009
- Built a strong network of stakeholders that secured over 400 partnerships statewide
- Exceeded the goal of 200 non-profit partners before the established project deadline
- Developed project plans, managed project implementation, and reported out milestones
- Managed large-scale project budgets and tracked the project timeline
- Performed essential project-closure tasks, including submission of Final Report required for non-profit compliance
- Created strategic plan which took the Imagine Oregon blog concept to launch the Imagine Oregon project
- Maintained the Oregon150 blog writing code, posting content, monitoring comments, and tracking activity via Google Analytics
- Handled merchandising, negotiating with vendors for product distribution at statewide events
- Negotiated contracts, managed inventory and shipments
Education
Bachelor of Science - Business Management/Marketing & Communications
Concordia University
Certificate Project Management
Portland State University
Skills
- Project Management
- Project Planning
- Project budget and finance
- Business Development
- Strong Problem-Solving Skills
- Cross-functional Collaboration
- Process Improvement
- Data Analysis
- Metrics Tracking
- Risk Management
- Contract Negotiation
- Cross-functional team leadership
- Documentation And Reporting
- Training and mentoring
- Microsoft Suite
- Salesforce
- Mondaycom
- Jira
Training
- LinkedIn Building Resilience Training
- Effective Team Building
Websites
Timeline
Vice President, Identity Theft & Breach Notification
Kroll
05.2022 - 03.2024
Senior Project Manager
Suvoda
06.2021 - 05.2022
Project Manager & Technical project manager
Epiq Global
10.2015 - 06.2021
Freelance Project Manager
Waypoint Ventures, LLC
12.2014 - 10.2015
Freelance Project Manager
Ascension Software
04.2012 - 11.2013
Project & Account Manager
Columbia Sportswear
06.2010 - 03.2012
Project Manager
Oregon 150
01.2008 - 12.2010
Bachelor of Science - Business Management/Marketing & Communications
Concordia University
Certificate Project Management
Portland State University
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