Wendy Gutierrez
Rocklin,CA
Summary
Hard working and reliable Medical and Health Services Manager with over twenty years of experience managing busy healthcare facilities. Passionate about facilitating and optimizing excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team.
Overview
23
23
years of professional experience
Work History
Clinic Manager
Loyal Source Government Services, LLC
Rocklin, CA
04.2022 - Current
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Prepared and presented reports on clinic performance to stakeholders.
- Addressed operational issues promptly to minimize impact on clinic services.
- Maintained a safe and clean environment in compliance with health and safety standards.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
Clinic Manager
University of Nevada School of Medicine
Reno, NV
11.2020 - 03.2022
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Supervised administrative staff of Medical Assistants. Patient Access Reps, and Residents delivering consistent coaching and mentoring to improve job efficiency.
- Facilitated peer-to-peer conflict resolution.
- Managed operations in accordance with budget requirements.
- Oversaw clinic administration, including financial management, recruitment and human resources.
- Received and resolved customer service issues, including personal complaints against clinic staff and questions or concerns regarding clinic policies and systems.
- Scheduled and communicated staff meetings, using verbal and written communication to inform employees of requirement for attendance, time and subject matter.
- Evaluated employee performance, completed written appraisals and assisted in developing individual performance goals as provided in company policy and procedural guidelines.
Clinic Manager
Urology Nevada
Reno, NV
03.2019 - 04.2020
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Supervised administrative staff of 23 Medical Assistants, 9 Physician Assistants, and inventory control staff, delivering consistent coaching and mentoring to improve job efficiency.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Managed clinical operations and procedures, including enforcing adherence to federal and state regulations and healthcare law requirements.
- Established standards for selection, promotion and termination of staff.
- Managed patient care and clinic services, including financial management, quality assurance, safety and risk management and facility maintenance.
- Coordinated weekly work schedules for all department employees.
Practice Manager
Renown Health
Reno, NV
10.2001 - 02.2019
- Addressed any patient or team member concerns immediately.
- Developed and implemented policies and procedures for the facility.
- Communicated with patients in a manner that provided compassion but kept medical information private.
- Ordered all supplies needed and kept tabs on inventory levels.
- Motivated staff by offering direction and providing constructive feedback.
- Met operational objectives by establishing a qualified staff, promoting adherence to all regulations and providing outstanding customer service.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside a robust reporting tool, improving operational quality.
Education
Bachelor of Science - Health Care
Western Governors University
Salt Lake City, UT2020
Skills
- Detail-oriented
- Quality assurance and control
- Cost control
- Schedule management
- Work flow planning
- Superb time management skills
- Processes and procedures
- Troubleshooting
- Results-oriented
- Organized
- Medical practice oversight
- Performance metrics
- Policy and procedure development
- Staff guidance
- Hiring medical personnel
- Mentoring and coaching
- HIPAA and OSHA regulations
- Patient relations
- Facility oversight
- Patient safety
- MS Office
- EPIC EMR
Timeline
Clinic Manager
Loyal Source Government Services, LLC
04.2022 - Current
Clinic Manager
University of Nevada School of Medicine
11.2020 - 03.2022
Clinic Manager
Urology Nevada
03.2019 - 04.2020
Practice Manager
Renown Health
10.2001 - 02.2019
Bachelor of Science - Health Care
Western Governors University
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