Wendy Gentile Sosa
Westpark,FL
Summary
Professional Cardiac Monitor Technician with 2+ years of experience working in busy cardiology South Florida Hospital. Committed to providing accurate interpretation of cardiac abnormalities and communicating findings thoroughly with physicians.
A highly motivated and goal-oriented individual experienced in performing a variety of clerical tasks over the past 20+ years with strong ability to efficiently perform billing activities, including verification of invoice information and maintenance of billing records, follow-up of submission of claims and resolutions; has an exceptional.
Overview
27
27
years of professional experience
Work History
Cardiac Monitor Technician
HCA Aventura Hospital
2021.10 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips application AirStripONE.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Answered and facilitated 50+ phone calls per day.
- Monitored between 35-45 Patients on daily basis.
- Collaborated with healthcare team to maintain quality patient care.
- Mentored new cardiac monitor technicians on best practices and safety measures.
- Registered patients by confirming identification, reviewing consultation requests on MEDITECH
Account Manager
IMS
2018.03 - 2020.03
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Increased Sales by 25% per year.
- Negotiated prices, terms of sales and service agreements.
Account Utility Clerk
City Of Plantation
2015.10 - 2017.11
- Prepared and processed service forms to start and stop utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Produced letters, memorandums and reports for utility management and council members.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Prepared work order requests for new service, outages and maintenance actions.
- Updated and purged out-of-date records and files.
- Answered 60+ phones, faxes and 100+ emails regarding official city utility services daily.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Associate
Avenue
2011.07 - 2015.08
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased Point of Sale applications for store credit cards by 55% annually.
Massage Therapist
Self Employed
2008.04 - 2013.07
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided clear, concise instructions to clients to prepare for massage services.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Maintained accurate and up-to-date client records.
- Performed sanitization tasks to keep massage environment clean and safe.
Massage Therapist
Holistica Massage And Wellness
2007.09 - 2008.04
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Interviewed Massage Therapists for job positions at clinic
Senior Sales Analyst
Bank Atlantic
2005.01 - 2007.03
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Developed financial models to assess potential investments and identify potential risks.
- Orchestrated client-centered financial packages factoring in current market trends.
- Assisted with Home Equity Loans, Car loans, and new Checking and Savings Accounts and increased sales by 30%
Secretary to the Vice President
Pool Builders, Inc
1996.08 - 2000.11
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked on permitting by setting up inspections and going to cities in order to pull permits for construction of pools
- Errands to the bank for deposits and to get petty cash
Education
Certification - BLS
American Red Cross
Hollywood, Fl09.2025
Bachelor of Arts - Education And Psychology
Broward College
Fort Lauderdale06.2025
Certificate - Medical Terminology And Coding
Sheridan Technical College
Hollywood, FL 05.2022
Certification - Basic EKG And Cardiac Monitor Technician
Hollywood Career Institute
Hollywood, Fl08.2021
Certificate - Ayurvedic Psychology
New World Ayurveda
Portland, ME06.2018
High School Diploma -
Cooper City High School
Cooper City, FL10.2001
Skills
- Active Listening Skills
- Patient Health Education
- Clerical Support & Administration
- Patient Data Management Systems
- Cardiac Terminology & Medical Terminology
- Patient Health Information Access
- Office Supplies and Inventory
- Admission and Discharge of patients
- Team oriented mindset
- Critical Thinking and Problem Solving
- Excellent Communication
- Types 45 wpm
- Mentor to New Hires
- Billing and Reconciliation of Payments
Timeline
Cardiac Monitor Technician
HCA Aventura Hospital
2021.10 - Current
Account Manager
IMS
2018.03 - 2020.03
Account Utility Clerk
City Of Plantation
2015.10 - 2017.11
Associate
Avenue
2011.07 - 2015.08
Massage Therapist
Self Employed
2008.04 - 2013.07
Massage Therapist
Holistica Massage And Wellness
2007.09 - 2008.04
Senior Sales Analyst
Bank Atlantic
2005.01 - 2007.03
Secretary to the Vice President
Pool Builders, Inc
1996.08 - 2000.11
Certification - BLS
American Red Cross
Bachelor of Arts - Education And Psychology
Broward College
Certificate - Medical Terminology And Coding
Sheridan Technical College
Certification - Basic EKG And Cardiac Monitor Technician
Hollywood Career Institute
Certificate - Ayurvedic Psychology
New World Ayurveda
High School Diploma -
Cooper City High School
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