WENDY G. FLAGG

• Assessed client needs to develop comprehensive care plans.
• Coordinated services across multidisciplinary teams to enhance patient outcomes.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

• Developed and implemented engaging lesson plans across diverse subjects.
• Managed classroom environments, fostering positive student interactions and learning experiences.
• Adapted instructional materials to meet varied learning styles and needs of students.
• Collaborated with teachers and staff to ensure continuity in educational programs.
• Monitored student progress, providing constructive feedback to support academic growth.
• Facilitated classroom activities that promoted teamwork, respect, and inclusivity among students.
• Utilized technology effectively to enhance instructional delivery and student engagement.

• Facilitated communication between families and educational staff to enhance student support systems.
• Developed programs to engage families in school activities and promote collaboration.
• Established trust-based relationships with families to better understand their needs and concerns.
• Provided guidance and support for families navigating school policies and procedures effectively.
• Collaborated with multidisciplinary teams to develop tailored intervention plans for students in need.
• Coordinated services for families in need, connecting them with appropriate community resources and support systems.

• Managed administrative operations, ensuring efficient workflow throughout the organization.
• Developed and implemented office procedures to enhance productivity and streamline processes.
• Coordinated schedules and appointments for management, optimizing time management across departments.
• Oversaw inventory management, ensuring availability of essential supplies while minimizing costs.
• Trained and mentored junior staff on best practices in administration and customer service.
• Facilitated communication between departments, fostering collaboration and information sharing.
• Conducted regular audits of office processes, identifying areas for improvement and implementing solutions.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

• Led initiatives to enhance employee engagement through organized events and team-building activities.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Maintained accurate documentation of company policies and procedures for easy reference by all employees.
• Improved employee productivity with effective time management strategies for daily tasks.
• Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
• Streamlined invoice processing, reducing average payment turnaround time.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.

• Oversaw project timelines and deliverables, ensuring adherence to client specifications and organizational standards.
• Coordinated communication between project teams and clients, fostering collaboration and transparency throughout projects.
• Mentored junior staff on best practices in project management, fostering skill development and knowledge sharing.
• Boosted employee morale by promoting a positive workplace culture centered around collaboration, transparency, and open communication.
• Increased overall team performance by setting clear expectations, providing constructive feedback, and recognizing accomplishments regularly.

• Set and updated staff schedules, delegated assignments and monitored performance.
• Audited charts and medication to check compliance.
• Supervised and coached team members on proper procedures and care standards.
• Supervised daily operations of the residential facility, maintaining a high level of safety and compliance with regulations.
• Promoted a culture of continuous improvement among staff members by encouraging feedback sharing and open discussion on current practices.

• Patient Access Representative
• Facilitated patient admissions and discharge processes, enhancing operational efficiency.
• Coordinated interdepartmental communication to streamline patient care workflows.

• Patient Access Representative
• Coordinated admissions processes to ensure timely patient registration and documentation accuracy.
• Implemented streamlined workflows to enhance efficiency in patient intake procedures.
• Managed communication between departments to facilitate seamless patient transitions within the hospital.
• Analyzed admission data to identify trends and recommend process improvements to leadership.
• Oversaw compliance with regulatory requirements related to patient admissions and data handling.
• Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.

• Streamlined recruitment processes to improve candidate sourcing and screening efficiency.
• Collaborated with hiring managers to define job specifications and develop effective job descriptions.
• Physician Credentialing
• Implemented onboarding programs that enhanced new hire acclimation and retention rates.
• Developed training materials that supported continuous employee development initiatives.
• Coordinated interview schedules, ensuring timely communication between candidates and hiring teams.

Streamlined appointment scheduling systems to enhance patient flow and minimize wait times.

• Trained and mentored staff on best practices in patient access and customer service protocols.
• Supervised patient registration processes, ensuring compliance with hospital policies and procedures.

• Streamlined communication processes between departments, improving response times and service delivery quality.
• Oversaw budget management for office supplies, reducing costs while maintaining essential inventory levels.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

• Developed comprehensive marketing strategies targeting prospective students and community partners.
• Led strategic enrollment initiatives to enhance applicant diversity and increase overall admissions rates.
• Streamlined application processes, reducing turnaround time while maintaining high-quality candidate evaluations.
• Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.

• Managed daily office operations, ensuring efficient workflow and adherence to regulatory compliance.
• Implemented scheduling systems to optimize staff availability and enhance resident care coordination.
• Developed training programs for new administrative staff, fostering a knowledgeable and efficient team environment.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.