Wendy Gibson
Soddy Daisy,TN
Summary
To gain new experiences where ever possible to further my career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Adminstrative Coordinator
True Dental
08.2023 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Maintained Provider and Hygienist schedules as well as strong patient communication.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Emergency Room Technician/Unit Clerk
Erlanger Hospital
01.2008 - Current
- (1) ER Tech duties (1/08-12/09 and 1/11-11/13): Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Assisting with transport of critical and non critical patients to various areas within the hospital
- Assisting doctors and nurses with various procedures
- Working as Patient Representative and Unit Clerk when needed
- Helping keep emergency room stocked with supplies and kept cleaned
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- (2) Unit Clerk duties (1/09-1/11 and 11/13- present): Answering multi-lined phones, assisting doctors with various computer orders as well as contacting other physicians for orders
- Also keeping a very neat, clean and orderly desk and making sure all paper work in the department remains stocked
- Also assist in training new incoming employees on how to function as Unit Clerk
- Supervisor: Cathy Phillips (423) 778-7819
Office Manager
Centered Spine and Joint
11.2021 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained Provider scheduler and patient communication.
Registration Clerk
University Surgical Associates
03.2019 - 11.2020
- Supervisor Cheri Denton 423- 493-0357
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
Receptionist
MaryEllenlocher Breast Center
11.2017 - 01.2019
- Checking in patients for Imaging and doctor appointments
- Answering Phones
- Keeping supplies stocked
- Supervisor: Deb Phinizy (423) 495-6744
Communications Specialist III
Erlanger LifeForce
08.2015 - 07.2018
- Operating all base radios, information systems, and related equipment associated with the LIFE FORCE Communications Center and Chattanooga MedComm
- Flight following the LifeForce Aircraft while on missions
- Supervisor: Mike McKeever (423) 778-5433
- Streamlined internal communication processes by implementing effective communication tools and platforms.
Specimen Processor
Erlanger Hospital
01.2007 - 01.2008
- Duties include: Phlebotomy
- Working in lab checking in various specimens into the computer and sending them to appropriate areas within the department
- Computer data entry and answering multi-lined phones
- Supervisor: Mary Bearden (423) 778-7276
EMT-IV
Hamilton Co. Emergency Medical Services
05.2004 - 05.2006
- Duties include: Ambulance operations
- Radio communications
- Assisting Paramedics with patient care on 911 calls
- Entering patient reports into computer system
- Maintaining up keep on ambulance as well as the station
- Supervisor: Ken Wilkerson (423) 209-6900
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
Patient Care Technician-I
Erlanger Hospital
07.2003 - 11.2004
- Duties include: IV therapy, Foley catherizations, splinting
- Assisting with transport of critical and non critical patients to various areas within the hospital
- Working with major trauma patients and acute stroke patients
- Assisting doctors and nurses with various procedures
- Working as Patient Representative and Unit Clerk when needed
- Helping keep emergency room stocked with supplies and kept cleaned
- Supervisor: Kathleen Grimes
Education
EMT-IV certificate -
Chattanooga State Technical Community College
High School -
Red Bank High School
01.2001
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Office Administration
- Document Management
- Microsoft Excel
- Inbound phone call handling
- Filing
- Telephone Etiquette
- Calendar Management
- Proficient in [Software]
- Microsoft Access
- Data Collection
- Scheduling appointments
- Appointment Scheduling
- Schedule Management
- Office Opening and Closing
- Staff scheduling procedures
- Multitasking and Organization
- Microsoft Office
- Customer Service
- Phone and Email Etiquette
- Scheduling and calendar management
- Schedule Coordination
- Staff Scheduling
- Scheduling
Certification
AEMT-IV, TN, 28079, 10/01/26
Extracurricular Activities
Volunteer with McKamey Animal Care and Adoption Center, 07/01/10 - 12/31/14 Volunteer with The Special Olympics, 01/01/09 Photography Volunteer, 12/01/18 - Present
References
- Henry Walker, (931) 954-4001
- Brandy Morris, (423) 582-9435
- James Risner, (423) 322-0423
Languages
English
Full Professional
Timeline
Adminstrative Coordinator
True Dental
08.2023 - Current
Office Manager
Centered Spine and Joint
11.2021 - 08.2023
Registration Clerk
University Surgical Associates
03.2019 - 11.2020
Receptionist
MaryEllenlocher Breast Center
11.2017 - 01.2019
Communications Specialist III
Erlanger LifeForce
08.2015 - 07.2018
Emergency Room Technician/Unit Clerk
Erlanger Hospital
01.2008 - Current
Specimen Processor
Erlanger Hospital
01.2007 - 01.2008
EMT-IV
Hamilton Co. Emergency Medical Services
05.2004 - 05.2006
Patient Care Technician-I
Erlanger Hospital
07.2003 - 11.2004
High School -
Red Bank High School
EMT-IV certificate -
Chattanooga State Technical Community College
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