Wendy Gifford
Kelso,TN
Summary
Versatile and dynamic professional with a proven track record at Dr. Todd McAdams DDS, excelling in patient services and office management. Demonstrated expertise in HIPAA compliance and Microsoft Word, enhancing operational efficiency and patient care. Known for exceptional team collaboration and professionalism, significantly improving patient satisfaction and retention.
Overview
34
34
years of professional experience
Work History
Dental Assistant
Dr. Todd McAdams DDS
08.1999 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Head Bookkeeper
BiLo Foods
07.1990 - 08.1999
- Balanced daily and weekly revenue to reports.
- Made bank deposits and bank drafts.
- Managed accounts receivable and payable.
Education
Medical Billing And Coding -
Penn Foster Career School
Scranton, PA2017
Dental Assisting -
Tennessee College of Applied Technology
Shelbyville, TN11.2000
Skills
- Appointment Scheduling
- Professionalism and Etiquette
- HIPAA Compliance Understanding
- Team Collaboration
- OSHA Regulations Knowledge
- Electronic Charting
- Patient Services
- Office Administration Duties
- Knowledgeable in Microsoft Word
- Patient intake procedures
- Office Management
- Supply Ordering
Certification
- RDA - Registered Dental Assistant
Timeline
Dental Assistant
Dr. Todd McAdams DDS
08.1999 - Current
Head Bookkeeper
BiLo Foods
07.1990 - 08.1999
Medical Billing And Coding -
Penn Foster Career School
Dental Assisting -
Tennessee College of Applied Technology
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