Wendy Gilbert

Restaurant General Manager

McDonald's

09.1992 - 11.2023

Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Managed purchasing, sales, marketing and customer account operations efficiently.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Developed strong organizational and communication skills through coursework and volunteer activities.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated leadership skills in managing projects from concept to completion.
Adaptable and proficient in learning new concepts quickly and efficiently.
Gained extensive knowledge in data entry, analysis and reporting.
Resolved problems, improved operations and provided exceptional service.
Worked well in a team setting, providing support and guidance.
Exercised leadership capabilities by successfully motivating and inspiring others.
Worked flexible hours across night, weekend, and holiday shifts.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Delivered services to customer locations within specific timeframes.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Paid attention to detail while completing assignments.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Excellent communication skills, both verbal and written.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and maintained relationships with customers and suppliers through account development.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Introduced new methods, practices, and systems to reduce turnaround time.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Managed budget implementations, employee evaluations, and contract details.
Collaborated with cross-functional teams to develop innovative solutions.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced operational risks while organizing data to forecast performance trends.
Reported issues to higher management with great detail.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Assisted in recruiting, hiring and training of team members.
Raised property accuracy and accountability by creating new automated tracking method.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Formulated policies and procedures to streamline operations.
Developed and implemented strategies to increase sales and profitability.
Interacted well with customers to build connections and nurture relationships.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Analyzed market trends and competitor activities to create competitive advantages.

Summary

Overview

Work History

Restaurant General Manager

Education

High School Diploma -

Skills

Timeline

High School Diploma -

Restaurant General Manager

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