Egypt Cole
Fort Drum,NY
Summary
A results-oriented customer service professional with proven experience thriving in fast-paced environments, adept at efficiently resolving complex customer issues through strong communication and problem-solving skills, consistently delivering exceptional service and exceeding customer expectations.
Overview
7
7
years of professional experience
Work History
Crew Member
Wendys Restaurant
Evans Mills, NY
05.2024 - Current
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Human Resources Executive
Army National Gaurd
Nashville , TN
12.2017 - 04.2021
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
- Created training programs for new employees to help them become familiar with company culture and expectations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Workforce Adminstration
HCA Healthcare Inc.
Nashville, TN
04.2019 - 04.2020
- Prepared or maintained employment records using human resources management system software.
- Provided support to employees on using the digital system to upload documentation required for working at their designated facility.
- Provided support to managers on the use of HRIS systems, including system navigation, report writing, and query resolution.
- Answered incoming calls from employees and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI04-2014
Skills
- Creativity and innovation
- Outstanding multitasking abilities
- Multitasking and prioritizing
- Customer needs assessment
- Product sales
- Call center experience
- Paperwork verification
- HR services
- Employee onboarding
- HR policy/procedure development
- Employee relations
- Complaint resolution
- Calm demeanor
- Retail store support
Accomplishments
- Joint-Service Medal (ARMY)
- Individual Achievement Award (ARMY)
Timeline
Crew Member
Wendys Restaurant
05.2024 - Current
Workforce Adminstration
HCA Healthcare Inc.
04.2019 - 04.2020
Human Resources Executive
Army National Gaurd
12.2017 - 04.2021
Bachelor of Arts - Psychology
Wayne State University