Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Gillard

Summary

Dynamic Communications Specialist with Riverside Healthcare, skilled in emergency management and effective communication. Proven ability to prioritize critical situations and enhance team collaboration. Recognized for reliability and attention to detail, ensuring seamless operations and patient satisfaction. Proficient in utilizing advanced computer systems for efficient information dissemination.

Overview

17
17
years of professional experience

Work History

Communications Specialist

Riverside Healthcare
12.2015 - Current

proficient in using a multi line computer phone system

Sending out all emergency codes to the hospital such as code blue, brain attacks

sending out hospital wide emergency information or warnings via the Alertus emergency management computer system and the everbridge computer system.

Transferring patient calls to appropriate department, room or doctors office

Addressing patient complaints and notifying the correct department manager

Paging physicians for nurses or other doctors in the hospital or at doctors offices

Paging physicians after hours for patient medical concerns or medication issues

Updating the on call physician schedule as needed

signing out physicians off their pager or cell phone for the day

Keeping up with daily emails from co-workers and communications manager

Keeping up to date on any new training required and changes that are made in the system

Acting Manager

Virginia Alcohol Beverage Control
09.2009 - 06.2013

Effectively received shipments and entered into system

handled all fund for the store including cashier fund and daily deposits/banking duties

Over saw the daily operations of the store

Competently communicated with co-workers,customers and superiors

Efficiently completed all required documents to maintain store records.

Customer service

daily cleaning of the store

annual Inventories



Shuttle Driver

Avis Budget Group
03.2008 - 08.2009

Picked up vehicles to be cleaned and returned to lot ready to rent

Brought cars to airport terminal for customer pick up

Maintained car keys until turn in at terminal

Education

Park Barn Secondary School
Guildford England

Bachelor of Science - Healthcare Administration

Bryant & Stratton College
Online Education
06-2023

Associate of Science - Medical Administrative Assistant

Bryant & Stratton College
Online Education
06-2018

Skills

  • Call prioritization
  • Emergency management
  • Reliability
  • Flexible schedule
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Dependable and responsible
  • Excellent communication
  • Critical thinking
  • Computer skills

Timeline

Communications Specialist

Riverside Healthcare
12.2015 - Current

Acting Manager

Virginia Alcohol Beverage Control
09.2009 - 06.2013

Shuttle Driver

Avis Budget Group
03.2008 - 08.2009

Park Barn Secondary School

Bachelor of Science - Healthcare Administration

Bryant & Stratton College

Associate of Science - Medical Administrative Assistant

Bryant & Stratton College
Wendy Gillard