Wendy Gilmore
Pastry Sous Chef
Woodstock,GA
Summary
Creative Pastry Sous Chef recognized for high productivity levels and efficient task completion. Skilled in crafting exquisite pastries, chocolate artistry, and custom dessert menus that cater to diverse palates. Possess exceptional organizational skills, time management, and ability to work under pressure. Excel in team collaboration and leadership, ensuring smooth kitchen operations and superior product quality.
Overview
32
32
years of professional experience
Work History
Pastry Sous Chef
Kennesaw State University The Commoms
Kennesaw, Georgia
04.2024 - Current
- Training and developing a strong team of Bakers.
- Preparing menus and recipes for each semester
- Monthly inventory counts
- Managing production as well as waste
- Ordering through Eatec,producing requisitions as needed
- Communicated effectively with front-of-house personnel regarding any special requests or changes to orders placed by customers.
- Tracked trends in customer feedback regarding pastries and desserts served.
- Conducted regular tasting sessions with staff members to evaluate current dessert offerings.
- Maintained high standards of food preparation and service in accordance with established recipes, quality and presentation standards.
- Supervised preparation and presentation of desserts for catered events.
- Collaborated with the executive chef to pair desserts with menu items for optimal dining experience.
- Maintaining a clean and sanitized workspace, while following all Food safety guidelines. Ensuring my team is upheld to the highest standards as well.
- Being accepting to corrective criticism
- Willing to learn and develope myself even more as a leader.
- Delegating daily task and following up to ensure each task has been completed
- Submitting payroll for my team
- Submitting yearly evaluations
- Responding to emails in a timely manner
- Reviewed invoices from vendors for accuracy before submitting them for payment.
- Stayed up-to-date on industry trends related to ingredients, techniques and flavors used in pastries.
- Identified areas where efficiency can be improved within the pastry kitchen environment.
- Created weekly work schedules for pastry staff ensuring adequate coverage during peak hours.
Owner
Wendy's Kitchen
Woodstock, GA
06.2000 - Current
- Collaborated with other owners on joint ventures and shared resources.
- Ensured compliance with local, state, and federal regulations.
- Reviewed legal documents related to business operations.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed market trends to identify new business opportunities.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw budgeting and financial management.
- Created marketing campaigns to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Kitchen Manager
Kennesaw State University The Commoms
Kennesaw, Georgia
08.2021 - 04.2024
- Assisted in developing menus according to seasonal availability of ingredients as well as customer
- Trained and developed new hires
- Assisted in catering events
- Monitored the Bakery staff production
- Assisted with inventory
- Assisted cleaningand sanitation
- Executed daily team huddles
- Checked in vendors
- Checked dessert case for presentationas well as correct labeling for allergens.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained new employees on kitchen procedures and policies.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
Bakery Manager
Publix Supermarkets Store
Marietta , GA
09.2000 - 08.2021
- Developed and implemented a new customer service program to increase customer satisfaction.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Monitored financial performance, preparing budgets, and implementing cost-control measures to maximize profitability.
- Developed and maintained the bakery's product line, introducing new items and discontinuing underperforming ones.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Implemented quality control standards, conducting regular product and equipment inspections to ensure compliance.
- Managed daily operations, client relations and IT.
- Used Point of Sale register system to complete transactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
- Implemented systems for tracking sales data from multiple outlets within the network.
- Performed routine maintenance tasks such as cleaning equipment or restocking shelves.
Food Service Worker
Fulton County Schools
Atlanta, GA
09.1998 - 08.2000
- Cleaned kitchen areas, equipment and utensils.
- Ensured that all foods were prepared according to health department regulations.
- Prepared beverages such as coffee, tea, soda.
- Assisted with inventory management and restocking supplies as needed.
- Assisted with unloading deliveries from suppliers into storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Operated dishwashing machines safely and efficiently.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Replenished condiments at customer tables as needed.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Monitored inventory levels of food items used during meal services.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Served meals to customers in a friendly and courteous manner.
- Properly stored all leftover food items after each shift.
- Assisted in the preparation of food items according to recipes and instructions.
- Delivered food orders promptly and accurately to guests tables.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Performed variety of duties related to food service.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Bakery/Deli Manager
Foodmaxx
Dublin, Georgia
05.1995 - 09.1998
- Maintained accurate records of product sales, waste, and cost of goods sold.
- Developed new recipes for baked goods and deli items to offer customers.
- Managed pricing strategies within budget parameters set by management.
- Supervised staff in production, stocking, and customer service duties.
- Assisted with menu planning decisions based on market trends.
- Ensured all food safety guidelines were followed in the bakery and deli area.
- Monitored staff performance and provided feedback when necessary.
- Reviewed invoices for accuracy prior to submitting payment requests.
- Ordered and maintained inventory levels of baking and deli products.
- Prepared monthly reports on bakery and deli sales volume and profitability.
- Created weekly production plans for bakery and deli department.
- Scheduled staff shifts according to business needs.
- Resolved customer complaints in a professional manner.
- Conducted regular meetings with bakery and deli staff to discuss goals and objectives.
- Trained and coached employees on proper food handling techniques.
- Collaborated with other departments as needed to meet company goals.
- Established procedures for sanitation and cleanliness in the work area.
- Inspected equipment regularly to ensure proper functioning condition.
- Controlled costs related to labor, waste, ingredients, supplies.
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
Bakery/Deli Department Manager
Sack N Save
Hattiesburg, Mississippi
12.1992 - 05.1995
- Analyzed sales data to identify trends in consumer preferences for baked goods or deli items.
- Conducted weekly meetings with staff to discuss operational issues, customer feedback, sales goals and team building activities.
- Assisted customers with selecting appropriate items from the bakery and deli department menu options as well as suggesting additional items that may be of interest.
- Adhered to budget restrictions when ordering supplies or hiring personnel for the bakery and deli department.
- Monitored inventory levels of baked goods and deli products to ensure sufficient stock was maintained.
- Created daily production schedules for the bakery and deli department based on forecasted demand.
- Managed staffing requirements by scheduling employees according to business needs.
- Resolved customer complaints professionally and efficiently.
- Promoted special offers or discounts within the bakery and deli department through various marketing initiatives such as social media campaigns or printed materials.
- Inspected display cases regularly to ensure cleanliness and proper presentation of products.
- Reviewed employee time sheets for accuracy before submitting payroll information for processing.
Education
High School Diploma -
Dublin High School
Dublin, GA06-1989
Some College (No Degree) - Journalism And Mass Communication
Savannah State University
Savannah, GASkills
- Menu planning
- Work under pressure
- Recipe development
- Baking techniques mastery
- Creative presentation
- Special dietary accommodations
- Pastry equipment operation
- Sanitation standards
- Ingredient sourcing
- Food safety protocols
- Collaborative mindset
- Presentation management
- Food costing
- Creativity and innovation
- Chocolate work
- Catering expertise
- Sanitation practices
- Catering
- Food plating
- Dessert preparation
- Recipe creation
- Sugar artistry
- Pastry techniques
- Inventory rotation
- Restaurant background
- Plating
- Glazing and icing application
- Icings and fondant
- Pastries expertise
- Training staff
- Ingredient knowledge
- Precision measuring
- Flavor pairing
- Menu preparation
- Frosting and decoration
- Allergen awareness
- Menu development
- Purchasing
- Kitchen operations management
- Schedule implementation
- Recipes and menu planning
Timeline
Pastry Sous Chef
Kennesaw State University The Commoms
04.2024 - Current
Kitchen Manager
Kennesaw State University The Commoms
08.2021 - 04.2024
Bakery Manager
Publix Supermarkets Store
09.2000 - 08.2021
Owner
Wendy's Kitchen
06.2000 - Current
Food Service Worker
Fulton County Schools
09.1998 - 08.2000
Bakery/Deli Manager
Foodmaxx
05.1995 - 09.1998
Bakery/Deli Department Manager
Sack N Save
12.1992 - 05.1995
High School Diploma -
Dublin High School
Some College (No Degree) - Journalism And Mass Communication
Savannah State University
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