Wendy Giovacchini
Charlotte Hall,MD
Summary
Results-oriented law enforcement and investigation specialist with several years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Member Service Consultant
Spectra Credit Union
Waldorf , MD
06.2023 - 04.2024
- Maintained confidentiality of sensitive information.
- Greeted and assisted members in a friendly and professional manner.
- Managed multiple tasks simultaneously while maintaining accuracy of work.
- Resolved member issues or referred them to the appropriate personnel for resolution.
- Provided support to team members with challenging customer situations.
- Identified cross-selling opportunities to increase revenue for the organization.
- Handled cash drawer reconciliations at end of shift according to established guidelines.
- Performed daily teller duties such as cashing checks, accepting deposits and withdrawals.
- Ensured compliance with all applicable federal regulations including Bank Secrecy Act.
Medical Office Associate
Penn State Health
Mechanicsburg, PA
05.2022 - 11.2022
- Ensured that all forms were completed correctly before submitting them for processing.
- Processed referrals from primary care physicians to specialists for further treatment.
- Greeted patients and collected patient information, including medical history.
- Verified insurance eligibility via phone or online portals.
- Assisted with scheduling appointments and verifying insurance coverage.
- Managed front office activities, such as filing paperwork, maintaining records and ordering supplies.
- Performed clerical duties such as photocopying, faxing documents and scanning images into electronic files.
- Collected payments from patients for co-pays or services rendered.
Office Assistant/Marketing Assistant
Appalachian Harley-davidson
Mechanicsburg, PA
03.2019 - 05.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to multiple departments as needed.
- Facilitated communication within the office and with external partners.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported the planning and execution of corporate events and meetings.
Investigator
Montgomery County Police Department
Gaithersburg, MD
08.1998 - 03.2020
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Followed up on leads obtained through interviews or other sources.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Explored alternative investigative methods when traditional ones proved ineffective.
- Provided expert testimony in court concerning investigation findings.
- Reviewed police reports, medical records, and other documents for evidence.
- Attended training sessions to stay current on new investigative trends and technologies.
- Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
- Organized and maintained files of all investigative activities.
- Presented case summaries at team meetings for review purposes.
- Monitored online activity of suspects using various social media platforms.
- Performed background checks on persons of interest in investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Researched relevant laws pertaining to active investigations.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Collaborated with law enforcement and regulatory agencies to support criminal investigations and legal proceedings.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Testified under oath in administrative hearings and criminal court cases.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Managed crime scene investigations by collecting evidence, performing fingerprinting and taking videos and photos of scenes.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Obtained warrants to search properties for evidence of criminal activity.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Testified in court cases to back up case evidence and detail timelines.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Obtained and executed search and arrest warrants in full compliance with legal protections.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PA05-1998
Skills
- Interrogation skills
- Evidence collection and preservation
- Report Preparation
- Records handling
- Investigation Management
- Action planning
- Research skills
- Legal knowledge
- Deadline and results-oriented
- Interviewing witnesses
- Court Testimony
- Federal, state, and local laws knowledge
- Interrogating suspects
- Social media investigations
- Problem-Solving
- Emergency Response
- Conducting computer checks
- Case Management
- Professional Demeanor
- Serving search warrants
Certification
- Life and Health Insurance License
Timeline
Member Service Consultant
Spectra Credit Union
06.2023 - 04.2024
Medical Office Associate
Penn State Health
05.2022 - 11.2022
Office Assistant/Marketing Assistant
Appalachian Harley-davidson
03.2019 - 05.2022
Investigator
Montgomery County Police Department
08.1998 - 03.2020
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
- Life and Health Insurance License
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