WENDY GIRON-MARTINEZ
Phoenix,AZ
Summary
Results-driven insurance professional with 7+years of experience in insurance including underwriting support, policy administration, and operational coordination. Adept at handling high-volume workloads, reviewing risk-related documentation, ensuring compliance with underwriting guidelines and delivering exceptional customer service in fast-paced environments. Strong understanding of insurance operations, policy review, and customer communication, with a reputation for accuracy, efficiency and problem-solving.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm
Tempe, AZ
10.2025 - Current
- Answering inbound calls and making outbound calls to customers within a fast paced, call center environment.
- Provide guidance to customers through claims process.
- Support customers through personalized, caring and simple interactions.
- Proactively investigate claims and establish liability decisions.
- Apply policy coverages and educate customers on the coverages they carry.
- Accurately document claim files.
Underwriting Service Assistant
State Farm
Tempe, AZ
05.2020 - 10.2025
- Reviewed insurance applications for vehicles and recreational vehicles.
- Reviewed applications and new policies for accuracy.
- Communicated with agents to obtain missing or needed information to needed to open new policies.
- Through the years of working in the Underwriting Service Assistant role, I also worked two temporary work assignments.
Data Entry Role
State Farm
Tempe, AZ
01.2023 - 06.2025
- Processed policy changes including coverage changes, name changes, vehicle changes, reinstated, suspended and cancelled policies upon customer request.
- Reviewed documents for accuracy.
- Sent required letters to customers.
- Reviewed clients household profiles, combined and split for maintenance purposes.
- Reviewed policies and households for accurate discounts.
Letters of Experience
State Farm
Tempe, AZ
01.2023 - 06.2023
- Reviewed policies extensively to provide customers with letters of experience.
- These letters included reinstatement dates and termination dates.
- Letters also included the policy coverages and policy number and car changes throughout the life of their policies.
Bank Response Center
State Farm
Tempe, AZ
01.2020 - 05.2020
- Primary contact for customers handling inbound calls to resolve inquires
- Handled customer transactions, including deposits, withdrawals and transfers
- Performed account maintenance tasks
- Proficiency with banking software and technology
Mortgage Loan Closer
State Farm
Tempe, AZ
12.2019 - 01.2020
- Reviewed loan files to ensure completeness and accuracy of closing documents.
- Coordinated closing schedules with borrowers, lender, title companies and attorneys.
- Calculated final closing costs and ensured accurate and timely disbursement of funds.
- Ensured all closing documents met state and federal guidelines.
- Prepared final loan documents for borrower signatures
Bank Loan Center Associate
State Farm
Tempe, AZ
04.2019 - 12.2019
- Advised clients and state farm agents on vehicle loan options, explained terms and guided them through the application and approval process.
Education
Associate Degree - Social Work
Glendale Community College
01-2017
High School Diploma - undefined
Alhambra High School
01-2014
Skills
- Highly adaptable
- Proven ability to rapidly acquire and apply new knowledge
- Skilled at learning new technologies, procedures and workflows
- Customer Service & Conflict Resolution
- Attention to Detail
- Time Management
- Data Entry & Documentation
Languages
Spanish
Timeline
Claims Associate
State Farm
10.2025 - Current
Data Entry Role
State Farm
01.2023 - 06.2025
Letters of Experience
State Farm
01.2023 - 06.2023
Underwriting Service Assistant
State Farm
05.2020 - 10.2025
Bank Response Center
State Farm
01.2020 - 05.2020
Mortgage Loan Closer
State Farm
12.2019 - 01.2020
Bank Loan Center Associate
State Farm
04.2019 - 12.2019
High School Diploma - undefined
Alhambra High School
Associate Degree - Social Work
Glendale Community College