Wendy Gladden
Bunker Hill,WV
Summary
Proven leader in sales and business development, adept at fostering teamwork and collaboration while driving revenue growth. At Buchanan Automotive, I spearheaded strategies that significantly enhanced sales performance. Skilled in CRM proficiency and sales coaching, my approach has consistently exceeded sales targets and improved customer retention, demonstrating a keen attention to detail and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Sales Team Lead
Buchanan Automotive
04.2018 - Current
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
Business Development Associate
Miller’s Auto Group
03.2017 - 04.2019
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships.
- Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
Store Manager
Sears Holding Corporation
07.2001 - 03.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma -
Musselman High School
Inwood, WV06.1997
Skills
- Team Management
- Sales Presentations
- Cross-selling strategies
- CRM proficiency
- Sales Coaching
- Sales Pipeline Management
- Sales Planning
- Customer Retention
- Closing Techniques
- Performance Management
- Upselling strategies
- Relationship selling
- Sales closing
- Business Development
- Revenue Generation
- Lead Generation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Sales Team Lead
Buchanan Automotive
04.2018 - Current
Business Development Associate
Miller’s Auto Group
03.2017 - 04.2019
Store Manager
Sears Holding Corporation
07.2001 - 03.2017
High School Diploma -
Musselman High School
Similar Profiles
Elizabeth KeetonElizabeth Keeton
Legal Assistant at Buchanan & Buchanan PALegal Assistant at Buchanan & Buchanan PA
Lauren DeskinsLauren Deskins
Front Desk at Buchanan County YMCAFront Desk at Buchanan County YMCA
MEGAN LONGMEGAN LONG
Receptionist at BUCHANAN ELECTRICReceptionist at BUCHANAN ELECTRIC