Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Gladden

Bunker Hill,WV

Summary

Proven leader in sales and business development, adept at fostering teamwork and collaboration while driving revenue growth. At Buchanan Automotive, I spearheaded strategies that significantly enhanced sales performance. Skilled in CRM proficiency and sales coaching, my approach has consistently exceeded sales targets and improved customer retention, demonstrating a keen attention to detail and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Sales Team Lead

Buchanan Automotive
04.2018 - Current
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.

Business Development Associate

Miller’s Auto Group
03.2017 - 04.2019
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
  • Negotiated favorable contract terms with clients, ensuring mutually beneficial agreements that drove long-term partnerships.
  • Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.

Store Manager

Sears Holding Corporation
07.2001 - 03.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

High School Diploma -

Musselman High School
Inwood, WV
06.1997

Skills

  • Team Management
  • Sales Presentations
  • Cross-selling strategies
  • CRM proficiency
  • Sales Coaching
  • Sales Pipeline Management
  • Sales Planning
  • Customer Retention
  • Closing Techniques
  • Performance Management
  • Upselling strategies
  • Relationship selling
  • Sales closing
  • Business Development
  • Revenue Generation
  • Lead Generation
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail

Timeline

Sales Team Lead

Buchanan Automotive
04.2018 - Current

Business Development Associate

Miller’s Auto Group
03.2017 - 04.2019

Store Manager

Sears Holding Corporation
07.2001 - 03.2017

High School Diploma -

Musselman High School

Similar Profiles

CREATE PROFILE
Wendy Gladden