Wendy Glass
Corpus Christi
Summary
Dynamic customer service professional with extensive experience at Kinney Homecare, excelling in high-pressure environments. Skilled in active listening and critical thinking, I fostered strong client relationships, enhancing satisfaction and loyalty. Proficient in HIPAA compliance and medical terminology, I effectively resolved conflicts, ensuring positive outcomes for both customers and the organization.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kinney Homecare
11.2024 - 11.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PRS/CSR
Citizen Advocates
11.2023 - 11.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Medical Assistant/Cos
Samaritan Medical Center
05.2022 - 11.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Education
No Degree - Pharmacy Tech
Penn Foster
Saint Albans, VT10-2026
Associate of Applied Science - Medical Assisting
Anthem College
Phoenix11.2013
Skills
- Customer service
- Critical thinking
- Data entry
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Computer literacy
- Time management
- Communication skills
- Guest services
- Microsoft word
- Physical examinations
- Documentation review
- Leadership
Certification
CCMA Certification
Timeline
Customer Service Representative
Kinney Homecare
11.2024 - 11.2025
PRS/CSR
Citizen Advocates
11.2023 - 11.2025
Medical Assistant/Cos
Samaritan Medical Center
05.2022 - 11.2025
No Degree - Pharmacy Tech
Penn Foster
Associate of Applied Science - Medical Assisting
Anthem College