Wendy GLass
Natural Bridge,NY
Summary
Dynamic customer service professional with extensive experience at Kinney Homecare, excelling in high-pressure environments. Skilled in active listening and critical thinking, I fostered strong client relationships, enhancing satisfaction and loyalty. Proficient in HIPAA compliance and medical terminology, I effectively resolved conflicts, ensuring positive outcomes for both customers and the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kinney Homecare
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PRS/CSR
Citizen Advocates
11.2023 - 10.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Medical Assistant/Cos
Samaritan Medical Center
05.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certificate - Pharmacy Technician
Ashworth College
Norcross, GA10-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Timeline
Customer Service Representative
Kinney Homecare
11.2024 - Current
PRS/CSR
Citizen Advocates
11.2023 - 10.2024
Medical Assistant/Cos
Samaritan Medical Center
05.2022 - 05.2023
Certificate - Pharmacy Technician
Ashworth College
Similar Profiles
Ashley WitherheadAshley Witherhead
Licensed Practical Nurse at Kinney HomecareLicensed Practical Nurse at Kinney Homecare
Parker BarnesParker Barnes
Assembly at IntoMetal-Kinney Manufacturing, LLC.Assembly at IntoMetal-Kinney Manufacturing, LLC.
Ashley CangelloAshley Cangello
Pharmacy Clerk at Kinney DrugsPharmacy Clerk at Kinney Drugs