Gloria Wendy
American Fork,UT
Summary
Highly-motivated employee with over 5 years of experience in the sales industry with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Managing Partner
M&N Distribution
Bluffdale, UT
05.2022 - Current
- Developed and implemented strategies to identify new business opportunities.
- Established relationships with key clients, while maintaining existing customer base.
- Negotiated contracts with suppliers, vendors, and clients.
- Analyzed financial data to identify areas of improvement.
- Managed daily operations including staff management and client relations.
- Attended networking events to promote the company brand.
- Identified potential risks associated with projects or investments.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Made high-quality investing decisions to advance business and increase profits.
- Advised clients concerning business transactions, claim liability and advisability of prosecuting or defending lawsuits.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Generated leads from cold-calling prospective clients.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Created promotional materials such as brochures, flyers, catalogs and price lists.
- Participated in trade shows, conventions, conferences and other events to promote products or services.
Sales Representative
New Age/Morinda
Pleasant Grove, UT
08.2019 - 03.2020
- Answer calls regarding existing accounts, make account changes and place orders
- Consult with customers on options for services, offer additional products Contact IPC’s and customers to inform them about orders, promotions, events and reward points
- Help customers with damage products, wrong address, returns and refunds
- Work with US, Canada,Peru NZ and Australia market
- Generated new sales leads through cold calling and networking activities.
- Provided technical support for customers using the company's products or services.
- Attended industry events such as conferences, seminars.
Customer Service /Sales Support Representative
Nuskin
Provo, UT
10.2015 - 05.2018
- Recommend products to customers, based on customers needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Make payments or reimbursements to the customers
- Assist customers to troubleshoot their machines and if necessary send replacements
- Reinstate and unblock customers accounts
- Guide customers on how to access their accounts,place and pay orders online
- Chat with multiple accounts from Mexico, Argentina, Colombia and Chile at the same time to help them resolve their questions, place orders and payments
- Provided customer service and support to clients in a timely manner.
- Prepared sales orders for processing, ensuring accuracy of information provided by customers.
Waitress
Restaurant Forte
09.2016 - 12.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Host
Utah Valley University
Orem, UT
09.2016 - 12.2016
- Greet and ssign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup.
Education
Associates degree in applied science Culinary Arts -
Utah Valley University
05.2019
Skills
- Public Relations
- Operations Management
- Financial Administration Abilities
- Payroll Understanding
- Forecasting
- Strategic Planning
- Recruiting
- Interviewing Expertise
- Marketing Knowledge
- Business Development
- Team Leadership Strength
- Client Service
- Territory Sales
- Network Development
- Sales Closing
- Customer Retention
- Lead Prospecting
- Closing Sales
- Relationship Building
- Outpatient Services
- Spanish Fluency
- Cultural Awareness and Sensitivity
Languages
Spanish
Native/ Bilingual
Affiliations
- 1st place Copa Culinaria Ecuador 2019
- 2 ACF silver medal
- Social Latin dancer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Managing Partner
M&N Distribution
05.2022 - Current
Sales Representative
New Age/Morinda
08.2019 - 03.2020
Waitress
Restaurant Forte
09.2016 - 12.2017
Host
Utah Valley University
09.2016 - 12.2016
Customer Service /Sales Support Representative
Nuskin
10.2015 - 05.2018
Associates degree in applied science Culinary Arts -
Utah Valley University
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