Wendy Gonzalez
Bell Gardens,CA
Summary
Resourceful HR and Operations professional with 8+ years of experience supporting fast-paced aviation, logistics, and large-scale event environments. Known for managing complex workloads, supervising teams, coordinating staffing and compliance, and keeping operations moving even under pressure. Experienced in workforce management, order processing, supplier coordination, payroll accuracy, and documentation control. I bring a blend of HR understanding, logistical awareness, people skills, and strong follow-through. Currently pursuing a Master’s degree in Human Resource Management at USC.
Overview
18
18
years of professional experience
Work History
Captain (Staffing & Operations)
Nowsta / SoFi Stadium
07.2022 - Current
- Lead staffing operations for large-scale events, overseeing clock-ins/clock-outs, breaks, scheduling, and uniform compliance for 300–500+ temporary workers per shift.
- Serve as the main point of contact between Legends Global and agency staff, ensuring everyone receives accurate instructions and support.
- Monitor labor-law compliance, verify hours, and correct timekeeping issues before payroll submission.
- Prepare incident reports, assist with onboarding and check-ins, and support HR-related matters during events.
- Recognized for keeping calm during high-stress situations and maintaining smooth, organized operations.
Customer Service / Operations
Topcast Aviation
07.2016 - Current
- Manage daily processing of 80–100 quotes and customer requests, ensuring accuracy in part numbers, pricing, lead times, invoice details, and compliance paperwork.
- Supervise and support a team of five, distributing workload fairly, reviewing entries, and ensuring deadlines are met.
- Work closely with suppliers, freight forwarders, and internal departments to track orders, confirm ship dates, and resolve delays.
- Handle escalated customer issues, often stepping in to find solutions quickly and keep orders moving.
- Review payment status, credit limits, and invoice requirements to ensure shipments meet company and customer financial policies.
- Known as the “go-to” person when something needs to be figured out quickly, corrected, or communicated clearly.
Billing Clerk
Rev Finance Group
05.2014 - 05.2015
- Processed a high volume of invoices daily, ensuring accuracy between billing, rates, and shipping documents.
- Assisted with ACH, check payments, and wire requests.
- Provided customer support for billing questions and discrepancies.
HR Assistant Director / Advertising Assistant / Executive Assistant
Academia Latino Americana
12.2007 - 01.2014
- Supported HR functions for 40+ employees, including training coordination, onboarding, employee recognition programs, and administrative policy support.
- Assisted in developing training materials and improving internal processes.
- Managed advertising activities, ensured broadcast schedules were met, and maintained communication with media partners.
- Served as Executive Assistant to the CEO, handling scheduling, meeting documentation, travel coordination, and cross-department communication.
Education
Master’s - Human Resource Management
University of Southern California (USC)
05-2027
B.S. - International Business, Leadership & Management
Cal Poly Pomona
A.S. - Business Administration & Marketing
Rio Hondo College
Skills
- Microsoft Excel, Word, Outlook, PowerPoint
- Workforce/timekeeping systems
- Order & inventory management platforms
- HR policy and compliance awareness
Languages
Bilingual: English & Spanish
CORE STRENGTHS
- Employee & Workforce Coordination
- HR Support / Labor Compliance
- Operations & Process Management
- Supply Chain & Logistics Coordination
- Order Review & Documentation Accuracy
- Vendor / Supplier Communication
- Team Supervision & Training
- Payroll Checks & Timekeeping
- Bilingual Client & Employee Support (English/Spanish)
- Problem Resolution & Escalation Handling
Timeline
Captain (Staffing & Operations)
Nowsta / SoFi Stadium
07.2022 - Current
Customer Service / Operations
Topcast Aviation
07.2016 - Current
Billing Clerk
Rev Finance Group
05.2014 - 05.2015
HR Assistant Director / Advertising Assistant / Executive Assistant
Academia Latino Americana
12.2007 - 01.2014
B.S. - International Business, Leadership & Management
Cal Poly Pomona
A.S. - Business Administration & Marketing
Rio Hondo College
Master’s - Human Resource Management
University of Southern California (USC)