Wendy Gordon
Eureka,CA
Summary
Collaborative worker with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Manager
Z Cioccolato
San Francisco, CA
03.2021 - Current
- Remotely answers emails and Increases sales through Ad development
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Soccer Buddies
Colorado Springs, CO
02.2020 - Current
- Oversaw daily operations to ensure efficiency and adherence to quality standards.
- Developed training programs to enhance staff performance and operational knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated with coaches to give the best customer experience
- Conducted performance evaluations to foster staff development and improve team dynamics.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Paraprofessional
Academy District 20
Colorado Springs, CO
03.2019 - 07.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Owner/Operator
In Home Daycare
Eureka, CA
04.2013 - 06.2018
- Developed and implemented educational programs tailored to children's developmental needs.
- Oversaw daily operations, ensuring compliance with state regulations and licensing requirements.
- Established strong communication channels with parents, addressing concerns and fostering collaboration.
- Evaluated program effectiveness through feedback mechanisms, driving continuous improvement initiatives.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
Manager
Jaz Kids Group Home
Eureka, CA
01.2007 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
Bachelor of Science - Psychology/Sociology
Humboldt State University
Arcata, CA08.1998
Skills
- Performance Management
- Staff Development
- Marketing
- Operations Management
- Staff Management
- Time Management
- Decision Making
- Problem Solving
- Customer Service
- Goal Setting
- Professional and Courteous
- Customer service
- Team leadership
- Staff training
Timeline
Manager
Z Cioccolato
03.2021 - Current
Manager
Soccer Buddies
02.2020 - Current
Paraprofessional
Academy District 20
03.2019 - 07.2023
Owner/Operator
In Home Daycare
04.2013 - 06.2018
Manager
Jaz Kids Group Home
01.2007 - 04.2013
Bachelor of Science - Psychology/Sociology
Humboldt State University