Wendy Gordon
Richmond,CA
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Willow Camp
Stinson Beach, CA
01.2024 - Current
- Manage day-to-day onsite community operations, ensuring a safe, clean, and well-maintained environment
- Serve as the primary point of contact for guests, and vendors
- Address and resolve resident concerns promptly and professionally
- Coordinate unit preparation before and after guest stays
- Maintain inventory of supplies and place orders as needed
- Identify maintenance needs and recommend property improvements
- Answered and routed phone calls professionally
- Scheduled appointments and meetings
- Maintained filing systems and office records
- Provided general administrative and clerical support
Cashier/Team Lead
Bodega
Stinson Beach, CA
01.2023 - 01.2024
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Operated cash register and POS system
- Supervise staff
- Maintained and organized inventory
- Resolving customers concerns
- Ensuring excellent customer service was provided
- Maintaining visual merchandising standards
- Trained new team members on register procedures and customer engagement techniques.
Auxiliary Accounting Assistant
Belize
01.2022 - 01.2023
- Prepare forms for allowances and Social Security contributions
- Monitor the level of Expenditure
- Keep an inventory of supplies
- Payment of Invoices, Insurance and preparation of Purchase Order
Quality Analyst
The Office Gurus Belize
Belize
01.2020 - 01.2022
- Conducted comprehensive quality audits to ensure compliance with company standards and client expectations. Thoroughly reviewed and analyzed over 50 inbound and outbound calls and emails to enhance customer service effectiveness.
- Developed and implemented quality assurance processes that enhanced product reliability and customer satisfaction.
- Analyzed data trends to identify areas for improvement in service delivery and operational efficiency.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Conducted daily, weekly, and monthly reporting to analyze performance trends for over 40 agents.
- Facilitated biweekly call management during periods of high call volume.
- Engaged in weekly discussions with clients to maintain up-to-date and precise information regarding company operations.
- Delivered targeted feedback to optimize team performance and productivity.
- Conducted comprehensive training sessions for new hires to ensure precise information delivery to customers.
- Main accounts: Kairos Living and Champion Energy
Secretary
Belize
01.2018 - 01.2020
- Managed front desk operations by greeting visitors and addressing inquiries promptly.
- Managed incoming phone calls, ensuring professional routing and response.
- Managed appointment and meeting schedules to ensure effective communication and time management.
- Managed comprehensive filing systems and maintained accurate office records to support operational efficiency.
- Provided general administrative and clerical support
- Organized schedules and appointments for senior management, optimizing time management and resource allocation.
- Managed daily office operations, ensuring efficient workflow and communication among departments.
Education
Associates in Business Science -
University of Belize
Belize11-2019
Business Diploma -
Belmopan Comprehensive High School
Belize06-2015
Skills
- Sales and Customer Service
- Leadership
- Telephone etiquette
- Communication
- Multitasking
- Google Suite
- Microsoft Office
- Rent Café
- Ring Central
- Yardi Voyager
Certification
- Customer Service with Excellence Training, Belize (2019)
- Introduction to Computer Science, Belize (2014)
Languages
English - Fluent
Spanish - Intermediate
Timeline
Property Manager
Willow Camp
01.2024 - Current
Cashier/Team Lead
Bodega
01.2023 - 01.2024
Auxiliary Accounting Assistant
Belize
01.2022 - 01.2023
Quality Analyst
The Office Gurus Belize
01.2020 - 01.2022
Secretary
Belize
01.2018 - 01.2020
Associates in Business Science -
University of Belize
Business Diploma -
Belmopan Comprehensive High School