Wendy Grant
Philadelphia,PA
Summary
Compassionate Licensed Practical Nurse with extensive experience at TJUH/JUP-Methodist Hospital, excelling in medication administration and patient advocacy. Proven ability to enhance patient outcomes through effective vital signs monitoring and collaborative care. Committed to maintaining HIPAA compliance while fostering a supportive environment for patients and families.
Overview
38
38
years of professional experience
Work History
Licensed Practical Nurse
TJUH/JUP-Methodist Hospital Medical Oncology-Hematology
Philadelphia, PA
10.2023 - Current
- Monitored patient vital signs and reported significant changes to healthcare team promptly.
- Assisted in chemotherapy infusions, ensuring adherence to safety protocols and patient comfort.
- Collaborated with multidisciplinary teams to assist individualized care plans for oncology patients.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Monitored patient reactions to medications and treatments, quickly addressing adverse reactions.
- Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
- Participated in community health programs, extending care beyond clinical setting and improving public health awareness.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Conducted regular patient assessments to identify changes in health status, enabling timely interventions.
- Advocated for patients' needs and preferences with healthcare providers, fostering patient-centered care.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Supported diagnoses by taking research blood samples from patients for laboratory testing.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Certified Medical Assistant
TJUH/JUP Sidney Kimmel Cancer Center Medical Oncology
Philadelphia, PA
03.2007 - Current
- Administered patient assessments and collected vital signs to support clinical decision-making.
- Coordinated patient appointments and managed scheduling systems to optimize clinic workflow.
- Assisted in the preparation of chemotherapy treatments, ensuring compliance with safety protocol management to enhance understanding and adherence.
- Mentored new medical assistants on best practices in patient care and office procedures.
- Maintained accurate electronic health records to ensure data integrity and support care continuity.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Managed patient intake procedures and coordinated appointments for efficient clinic operations.
- Assisted in administering treatments and monitoring patient progress in oncology care.
Certified Medical Assistant
University of Pennsylvania-Clinical Care Associates
Philadelphia, PA
08.2004 - 03.2007
- Coordinated patient care and communication between medical staff and patients.
- Conducted routine clinical procedures, ensuring compliance with safety protocols.
- Provided support in scheduling appointments, optimizing clinic workflow efficiency.
- Trained and mentored junior staff on best practices in patient care procedures.
- Developed and implemented process improvements to enhance operational effectiveness.
- Ensured accuracy in medication administration through diligent verification processes.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Enhanced team collaboration among healthcare professionals through clear communication regarding patient needs or concerns, promoting a more comprehensive approach to care.
- Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous self-assessment.
- Contributed to the development of a welcoming clinic environment by assisting in the creation and maintenance of educational materials and informational resources for patients.
- Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
- Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Streamlined office operations for improved patient experiences through effective communication with healthcare providers.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Reduced wait times for patients by promptly processing lab results and updating medical charts.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant
Graduate Hospital-GHDMERF Dept Of Medicine-Internal Med Associates
Philadelphia, PA
09.1996 - 02.2002
- Improved patient intake processes by streamlining documentation workflows, enhancing efficiency.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for oncology patients.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Assisted in maintaining compliance with regulatory requirements through timely completion of continuing education courses and staying informed on industry best practices.
- Supported seamless transitions between departments by effectively coordinating referrals to specialists.
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Coordinated patient care and communication between medical staff and patients.
- Conducted routine clinical procedures, ensuring compliance with safety protocols.
- Provided support in scheduling appointments, optimizing clinic workflow efficiency.
- Trained and mentored junior staff on best practices in patient care procedures.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
- Enhanced team collaboration among healthcare professionals through clear communication regarding patient needs or concerns, promoting a more comprehensive approach to care.
- Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous selfassessment.
- Provided valuable assistance during medical examinations, ensuring proper equipment setup and sterilization procedures were followed.
- Contributed to the development of a welcoming clinic environment by assisting in the creation and maintenance of educational materials and informational resources for patients.
- Increased clinic efficiency by maintaining an organized inventory of medical supplies and placing timely orders as needed.
- Facilitated smooth front-office operations by handling incoming phone calls, addressing inquiries, and directing callers to appropriate staff members when necessary.
- Contributed to a safe healthcare environment by adhering to infection control protocols and maintaining cleanliness standards throughout the facility.
- Promoted a positive atmosphere within the clinic through professional interactions with colleagues, patients, and visitors alike.
- Performed medical records management, including filing, organizing and scanning documents.
- Reduced wait times for patients by promptly processing lab results and updating medical charts.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Certified Clinical Medical Assistant
Mt. Airy Medical Associates-Family Medicine
Philadelphia, PA
06.1988 - 12.1995
- Administered patient care and assisted with clinical procedures to support physicians.
- Coordinated patient scheduling and managed electronic health records for efficient office operations.
- Conducted routine laboratory tests and maintained accurate documentation of results for quality assurance.
- Educated patients on treatment plans, medication administration, and preventive care strategies.
- Mentored junior medical assistants on best practices in patient interaction and clinic protocols.
- Implemented workflow improvements to enhance patient flow and reduce wait times in the clinic.
- Led training sessions for staff on new healthcare technologies and compliance regulations.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Associate of Science - Practical Nursing
PITC
Glenside, PA07-2023
No Degree - Certified Nursing Assistant/ Home Health Aide
Clinical Pathway Educators
Philadelphia, PA07-2000
No Degree - Certified Medical Assistant
Watterson College Of Business & Technology
Philadelphia, PA06-1986
High School Diploma -
Northeast High School
Philadelphia, PA06-1984
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Phlebotomy,Injections, PhoneTriage
- EPIC and GLOBO Systems
- Geriatric Care
- Caregiving skills
- Medication reconciliation
Timeline
Licensed Practical Nurse
TJUH/JUP-Methodist Hospital Medical Oncology-Hematology
10.2023 - Current
Certified Medical Assistant
TJUH/JUP Sidney Kimmel Cancer Center Medical Oncology
03.2007 - Current
Certified Medical Assistant
University of Pennsylvania-Clinical Care Associates
08.2004 - 03.2007
Certified Medical Assistant
Graduate Hospital-GHDMERF Dept Of Medicine-Internal Med Associates
09.1996 - 02.2002
Certified Clinical Medical Assistant
Mt. Airy Medical Associates-Family Medicine
06.1988 - 12.1995
Associate of Science - Practical Nursing
PITC
No Degree - Certified Nursing Assistant/ Home Health Aide
Clinical Pathway Educators
No Degree - Certified Medical Assistant
Watterson College Of Business & Technology
High School Diploma -
Northeast High School