WENDY GREEN
Customer Service
Centerville,Utah
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services, as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates, with talent for interacting with staff at all levels of organization and public.
Overview
29
29
years of professional experience
Work History
Assistant to the Monitoring Manager
Progrexion/Compliance
01.2021 - 04.2023
- Responsibilities included, Sampling and monitoring 100 sales and service communication calls weekly. To ensure effective and functioning as management intended to mitigate regulatory risk.
- Assist the Monitoring Manager to identify trends, root causes, and key risk indicators of non-compliance
- Monitoring targeted sample behaviors as the team receives feedback from Compliance Managers and attorneys regarding emerging risk
Sales Representative
Progrexion/Efolks
04.2015 - 01.2021
- Responsibilities: Make outbound calls upon customer request
- Screen customer for Lexington Law Firm credit repair
- Provide empathy and concern
- Helping customers get services needed to repair and build credit score.
- Consistently on top of team sales.
Customer Service Agent
Blackturtle
10.2013 - 01.2015
Client Service Representative
Galileo Processing
11.2009 - 01.2013
Reservation Agent
Jet Blue Airways
04.2004 - 10.2009
Reservation Agent
Southwest Airlines
11.1996 - 03.2004
Supervisor of Reservation Agents
Southwest Airlines
01.1994 - 10.1996
Education
High School Diploma -
Davis High School
Kaysville, UTSkills
- Great knowledge of product selling
- Accustomed to deadlines and working on many projects simultaneously
- Absorb and learn matters quickly and efficiently
- Strong problem solving skills and attention to detail
- Wonderful customer service skills
- Ability to learn computer systems very fast and efficiently
Community Service
- Road Home Shelter
- Food Bank
- Ronald McDonald House
Timeline
Assistant to the Monitoring Manager
Progrexion/Compliance
01.2021 - 04.2023
Sales Representative
Progrexion/Efolks
04.2015 - 01.2021
Customer Service Agent
Blackturtle
10.2013 - 01.2015
Client Service Representative
Galileo Processing
11.2009 - 01.2013
Reservation Agent
Jet Blue Airways
04.2004 - 10.2009
Reservation Agent
Southwest Airlines
11.1996 - 03.2004
Supervisor of Reservation Agents
Southwest Airlines
01.1994 - 10.1996
High School Diploma -
Davis High School
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