Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Griggs

Midland

Summary

Dynamic Front Desk Medical Receptionist at Dr. Klyuy, adept in appointment management and HIPAA compliance. Enhanced patient satisfaction through exceptional customer service and efficient payment collection, reducing no-show rates significantly. Proven ability to maintain organized records while fostering a welcoming environment, ensuring smooth office operations and effective communication.

Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Friendly Receptionist offering excellent skills very out going and known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

17
17
years of professional experience

Work History

Front Desk Medical Receptionist

Dr. Klyuy
10.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Registered and verified patient records before triage with most up-to-date information.

Front Desk Monitor

Dr. Ben Hnkinks MD Psychiatrist
05.2020 - 09.2024
  • Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
  • Reduced appointment no-shows through diligent follow-up calls and reminders, maximizing clinic efficiency.
  • Collaborated with other medical assistants on special projects or initiatives designed to improve overall practice operations.
  • Provided compassionate support to patients during check-in/check-out processes, creating a welcoming atmosphere.
  • Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
  • Implemented an effective filing system for patient documents, increasing organization and accessibility of records.
  • Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
  • Actively stayed up-to-date on industry guidelines and best practices, applying new knowledge to enhance front desk operations.
  • Completed daily cash reconciliations accurately while adhering to strict financial controls.
  • Ensured accurate data entry into electronic health record systems, contributing to more informed clinical decisionmaking.
  • Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Completed administrative patient intakes with case histories and mandated forms.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Registered and verified patient records before triage with most up-to-date information.

Contact Lens Technician

Phillips Eye Clinic
03.2008 - 05.2020
  • Trained new employees on standard operating procedures within the clinic, fostering a supportive learning environment for continued professional growth.
  • Enhanced customer satisfaction through timely and accurate order processing for contact lenses.
  • Collaborated effectively with team members to achieve optimal patient outcomes in a fast-paced clinical environment.
  • Reduced wait times for patients by efficiently managing appointments and coordinating schedules with other clinic staff members.
  • Operated and worked with basic and advanced optical laboratory equipment, tools, supplies and materials.
  • Worked closely with manufacturers'' representatives to stay informed about new product releases and advancements in contact lens technology.
  • Supported optometrists in delivering thorough eye care by assisting with diagnostic tests and measurements for contact lens fitting.
  • Maintained a high level of product knowledge, staying current with the latest advancements in contact lens technology.
  • Optimized the patient experience by maintaining a clean, well-organized workspace and adhering to strict hygiene protocols.
  • Assisted patients in finding the most suitable contact lens solutions based on their individual preferences and lifestyle needs.
  • Performed multiple concurrent tasks at several different equipment stations and maintained superior job flow.
  • Evaluated patient feedback data regularly, identifying areas for improvement within the practice''s service offerings.
  • Executed routine and advanced production duties associated with lens production and paid close attention to quality.
  • Increased repeat business by building strong relationships with clients, ensuring their needs were met during each visit.
  • Promoted a culture of exceptional patient care by participating in ongoing professional development opportunities within the field of optometry.
  • Streamlined inventory management by implementing an organized system for tracking contact lens supplies and reordering as needed.
  • Facilitated clear communication between patients, optometrists, and insurance providers, streamlining billing processes for seamless transactions.
  • Contributed to the development of marketing strategies aimed at promoting the clinic''s services within the local community.
  • Ensured accurate record-keeping of patient information, maintaining confidentiality at all times while adhering to HIPAA regulations.
  • Worked safely with standard and caustic chemicals in optical lab.
  • Implemented quality control measures to guarantee that dispensed products met industry standards for safety and effectiveness.
  • Entered prescription data into computer and initiated new contact lens orders.
  • Troubleshot any issues related to contact lenses, resolving problems quickly to maintain client satisfaction levels.
  • Provided personalized consultations to educate patients on proper contact lens care and maintenance practices.
  • Improved patient comfort by providing customized contact lens fittings and adjustments.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Collaborated with optometry staff to reach individual and team goals.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Maintained inventory levels and accurate records of contact lenses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Education

High School Diploma -

Robert E. Lee High School
Midland, TX
05-1990

Skills

  • Appointment management
  • Payment collection
  • Office administration
  • HIPAA compliance
  • Telephone etiquette
  • Customer service
  • Documentation and recordkeeping

Timeline

Front Desk Medical Receptionist

Dr. Klyuy
10.2024 - Current

Front Desk Monitor

Dr. Ben Hnkinks MD Psychiatrist
05.2020 - 09.2024

Contact Lens Technician

Phillips Eye Clinic
03.2008 - 05.2020

High School Diploma -

Robert E. Lee High School

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