Wendy M. Groner
Sanford, FL
Summary
Highly competitive and productive professional trusted with confidential and time-sensitive projects. Excels at transforming disorganized environments into smooth running operations, enhancing accuracy and efficiency. Creative, out-of-the-box thinker with an outgoing and inviting personality. Self-starter, highly motivated, quick learner, and excellent team player with leadership potential, consistently exceeding expectations.
Overview
31
31
years of professional experience
Work History
Educational Consultant, New Sales
Varsity Tutors
Apopka, FL
07.2023 - 05.2024
- Provided exceptional customer service and enhanced customer satisfaction by using a consultative sales approach to understand and meet customer needs, offering appropriate membership plans.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Set up appointments with potential and current customers to promote new products and services.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Consistently met or exceeded new sales growth quotas for [Product or Service].
- Collaborated closely with the membership team to share feedback, observations, and ideas for continuous improvement of sales strategies and processes.
Sales Associate
7-11 Convenience Store
Apopka, FL
05.2023 - 06.2023
- Responsible for checking out customers using current tender policies in POS: credit, debit, coupons, EBT, WIC, etc
- And ensuring each transaction was accurate
- Ensured accurate checkout totals by properly scanning and keying items
- Maintain accurate money count in the register
- Performed end of shift drawer counts, lottery book counts, gas sales counts and compiling all reports for management
- Communicated effectively in written, and verbal form, with customers, management and fellow co-workers
- Promoted a team atmosphere
- Worked well with others
- Demonstrated ability to learn, and apply, new technology systems, methods and processes, quickly
- Able to multitask between two registers, lottery, gas sales and preparing fresh food
- Demonstrated basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco and lottery, as applicable
- Provided excellent and friendly customer service by greeting customers, answering questions, assisting with lottery purchases, fuel pumps, product location
- Demonstrated ability to de-escalate a negative situation and find a suitable resolution for both the customer and the store
- Ensured properly stocked and presented shelves and displays
- Rotated products, checked dated products and discarded any items outside the freshness threshold
- Maintained a clean, safe and sanitary working and shopping environment by adhering to company safety guidelines and procedures
- Promoted product sales and company loyalty through use of suggestive selling initiatives and encouraging membership in company rewards program
Customer Care Representative
BroadPath Healthcare Solutions
Remote
09.2021 - 12.2021
- Provided professional customer care via remote call center position, in a high call volume, fast paced environment
- Worked for a Pharmaceutical Benefits Management (PBM) client, through BroadPath, assisting in answering questions regarding Part D Insurance plans
- Provided assistance to Pharmacies and Physician's Offices Across the United States of America, Guam and Puerto Rico, performing a wide range of tasks including: system overrides & obtaining Prior Authorizations for members in need of critical medications/therapies
- Navigated multiple computer systems, researching for answers, assisting in finding solutions to problems, thoroughly documenting each call
- Routinely received 98%-100% satisfaction ratings from Quality Control
- Worked with and protected, Personal Health Information (PHI)
- Followed all federally outlined HIPAA procedures, daily
- Routinely worked with and protected, personal financial information, for the purpose of assisting with premium payments of members & accounting information for payment to pharmacies
- Self-motivated and driven, working remotely in home office, yet worked/interacted with team members via text, emails and video conferencing
- Well versed in Google Teams, Outlook, OneNote and Adobe Connect
- Remote Customer Care Representative
Warehouse Associate
Mullinax Ford of Central Florida
Apopka, FL
05.2021 - 08.2021
- Assisted in warehouse organization to maximize space for stock while allowing for high volume traffic zones
- Picked and prepared numerous daily orders/shipments in a controlled atmosphere/warehouse environment, to immediately assist in a smooth work pipeline for mechanical technicians
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Arranged items on shelves and in bins, checking correct location, reporting and correcting discrepancies
- Received and signed for deliveries
- Assisted in updating orders in the internal database
- Inventoried items with monthly counts and audits, investigated discrepancies and resolved issues to maintain records and maximize accuracy
- Reconciled accounting records, including purchase orders
- First step in the accounting pipeline
Owner - Artist/Vendor
Madd Twigga Creations, LLC
Titusville, FL
09.2018 - 02.2020
- Promoted business on social media platforms to maximize brand identity and generate business
- Set pricing structures according to market analytics and emerging trends
- Led start-up and opening of business, creating development, operational procedures and workflow planning
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables and compliance with company standards and mission
- Analyzed business needs to determine appropriate resources and strategies to target current and expected demands and optimize operations
- Supported fundraising events for various charities to boost brand awareness and community engagement
- Created commission-based, client driven, as well as original works of art
- Interacted heavily with suppliers and customers, building rapport through public relations
Private/Honorable Discharge - Medically retired
United States Marine Corps
Parris Island, USA
06.1993 - 11.1993
Education
Bachelor of Arts Program - Graphic Design and Animation
Rasmussen College
01.2014
Bachelor of Arts Program - History, Multicultural Anthropology
University of Central Florida
Orlando, Fl01.2012
Associate of Science - General Studies
Brevard Community College
Titusville, Fl01.2010
Skills
- Front-facing with Excellent customer service abilities
- Problem solving & conflict resolution skills
- Strong Typing, Computer & Data Entry skills
- Time management & Multitasking skills
- CRM with strong software, written & verbal proficiency
- Schedule oversight & Appointment scheduling
- Customer needs assessment
- Professional in person & telephone demeanor
- Business development
- Contract negotiation
- Workflow optimization & Task prioritization
Veteran Status
Disabled Veteran, U.S.M.C.
Timeline
Educational Consultant, New Sales
Varsity Tutors
07.2023 - 05.2024
Sales Associate
7-11 Convenience Store
05.2023 - 06.2023
Customer Care Representative
BroadPath Healthcare Solutions
09.2021 - 12.2021
Warehouse Associate
Mullinax Ford of Central Florida
05.2021 - 08.2021
Owner - Artist/Vendor
Madd Twigga Creations, LLC
09.2018 - 02.2020
Private/Honorable Discharge - Medically retired
United States Marine Corps
06.1993 - 11.1993
Bachelor of Arts Program - History, Multicultural Anthropology
University of Central Florida
Associate of Science - General Studies
Brevard Community College
Bachelor of Arts Program - Graphic Design and Animation
Rasmussen College