Wendy M. Groner
Sanford, FL
Summary
Highly competitive and productive professional trusted with confidential and time-sensitive projects. Excels at transforming disorganized environments into smooth running operations, enhancing accuracy and efficiency. Creative, out-of-the-box thinker with an outgoing and inviting personality. Self-starter, highly motivated, quick learner, and excellent team player with leadership potential, consistently exceeding expectations.
Overview
31
31
years of professional experience
Work History
Educational Consultant, New Sales
Varsity Tutors
07.2023 - 05.2024
- Provided exceptional customer service and enhanced customer satisfaction by using a consultative sales approach to understand and meet customer needs, offering appropriate membership plans.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Set up appointments with potential and current customers to promote new products and services.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Consistently met or exceeded new sales growth quotas for [Product or Service].
- Collaborated closely with the membership team to share feedback, observations, and ideas for continuous improvement of sales strategies and processes.
Sales Associate
7-11 Convenience Store
05.2023 - 06.2023
- Responsible for checking out customers using current tender policies in POS: credit, debit, coupons, EBT, WIC, etc
- And ensuring each transaction was accurate
- Ensured accurate checkout totals by properly scanning and keying items
- Maintain accurate money count in the register
- Performed end of shift drawer counts, lottery book counts, gas sales counts and compiling all reports for management
- Communicated effectively in written, and verbal form, with customers, management and fellow co-workers
- Promoted a team atmosphere
- Worked well with others
- Demonstrated ability to learn, and apply, new technology systems, methods and processes, quickly
- Able to multitask between two registers, lottery, gas sales and preparing fresh food
- Demonstrated basic knowledge and compliance of state laws regarding the sale of alcohol, tobacco and lottery, as applicable
- Provided excellent and friendly customer service by greeting customers, answering questions, assisting with lottery purchases, fuel pumps, product location
- Demonstrated ability to de-escalate a negative situation and find a suitable resolution for both the customer and the store
- Ensured properly stocked and presented shelves and displays
- Rotated products, checked dated products and discarded any items outside the freshness threshold
- Maintained a clean, safe and sanitary working and shopping environment by adhering to company safety guidelines and procedures
- Promoted product sales and company loyalty through use of suggestive selling initiatives and encouraging membership in company rewards program
Customer Care Representative
BroadPath Healthcare Solutions
09.2021 - 12.2021
- Provided professional customer care via remote call center position, in a high call volume, fast paced environment
- Worked for a Pharmaceutical Benefits Management (PBM) client, through BroadPath, assisting in answering questions regarding Part D Insurance plans
- Provided assistance to Pharmacies and Physician's Offices Across the United States of America, Guam and Puerto Rico, performing a wide range of tasks including: system overrides & obtaining Prior Authorizations for members in need of critical medications/therapies
- Navigated multiple computer systems, researching for answers, assisting in finding solutions to problems, thoroughly documenting each call
- Routinely received 98%-100% satisfaction ratings from Quality Control
- Worked with and protected, Personal Health Information (PHI)
- Followed all federally outlined HIPAA procedures, daily
- Routinely worked with and protected, personal financial information, for the purpose of assisting with premium payments of members & accounting information for payment to pharmacies
- Self-motivated and driven, working remotely in home office, yet worked/interacted with team members via text, emails and video conferencing
- Well versed in Google Teams, Outlook, OneNote and Adobe Connect
- Remote Customer Care Representative
Warehouse Associate
Mullinax Ford of Central Florida
05.2021 - 08.2021
- Assisted in warehouse organization to maximize space for stock while allowing for high volume traffic zones
- Picked and prepared numerous daily orders/shipments in a controlled atmosphere/warehouse environment, to immediately assist in a smooth work pipeline for mechanical technicians
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Arranged items on shelves and in bins, checking correct location, reporting and correcting discrepancies
- Received and signed for deliveries
- Assisted in updating orders in the internal database
- Inventoried items with monthly counts and audits, investigated discrepancies and resolved issues to maintain records and maximize accuracy
- Reconciled accounting records, including purchase orders
- First step in the accounting pipeline
Owner - Artist/Vendor
Madd Twigga Creations, LLC
09.2018 - 02.2020
- Promoted business on social media platforms to maximize brand identity and generate business
- Set pricing structures according to market analytics and emerging trends
- Led start-up and opening of business, creating development, operational procedures and workflow planning
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables and compliance with company standards and mission
- Analyzed business needs to determine appropriate resources and strategies to target current and expected demands and optimize operations
- Supported fundraising events for various charities to boost brand awareness and community engagement
- Created commission-based, client driven, as well as original works of art
- Interacted heavily with suppliers and customers, building rapport through public relations
Private/Honorable Discharge - Medically retired
United States Marine Corps
06.1993 - 11.1993
Education
Bachelor of Arts Program - Graphic Design and Animation
Rasmussen College
01.2014
Bachelor of Arts Program - History, Multicultural Anthropology
University of Central Florida
Orlando, Fl01.2012
Associate of Science - General Studies
Brevard Community College
Titusville, Fl01.2010
Skills
- Front-facing with Excellent customer service abilities
- Problem solving & conflict resolution skills
- Strong Typing, Computer & Data Entry skills
- Time management & Multitasking skills
- CRM with strong software, written & verbal proficiency
- Schedule oversight & Appointment scheduling
- Customer needs assessment
- Professional in person & telephone demeanor
- Business development
- Contract negotiation
- Workflow optimization & Task prioritization
Veteran Status
Disabled Veteran, U.S.M.C.
Timeline
Educational Consultant, New Sales
Varsity Tutors
07.2023 - 05.2024
Sales Associate
7-11 Convenience Store
05.2023 - 06.2023
Customer Care Representative
BroadPath Healthcare Solutions
09.2021 - 12.2021
Warehouse Associate
Mullinax Ford of Central Florida
05.2021 - 08.2021
Owner - Artist/Vendor
Madd Twigga Creations, LLC
09.2018 - 02.2020
Private/Honorable Discharge - Medically retired
United States Marine Corps
06.1993 - 11.1993
Bachelor of Arts Program - History, Multicultural Anthropology
University of Central Florida
Associate of Science - General Studies
Brevard Community College
Bachelor of Arts Program - Graphic Design and Animation
Rasmussen College
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