Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Supported classroom activities, tutoring, and reviewing work.
Supported classroom maintenance and upkeep, organizing books, and materials.
Maintained safety and security by overseeing students in recess environments.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Mentored and tutored individual students needing additional help.
Business Co-Owner
LWG Specialized Transport, LLC.
07.2019 - 01.2022
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Assisted in recruiting, hiring, and training of team members.
Interacted well with the customers to build connections and nurture relationships.
Customer Service Representative
DFS International, Inc.
01.2003 - 06.2008
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Coordinated with logistics department to expedite shipping for urgent customer orders.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Custom Chenille
01.2002 - 12.2002
Responded to customer requests for products, services, and company information.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Maintained up-to-date knowledge of product and service changes.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Manager
Embroidery Express!
12.2000 - 12.2001
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Generated repeat business through exceptional customer service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved customer satisfaction by addressing and resolving complaints properly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Custom Embroidery Operator
Embroidery Express!
04.1990 - 12.2000
Maintained a clean and safe working environment by adhering to established safety protocols and best practices in machine operation.
Ensured timely completion of orders by effectively managing project timelines and prioritizing work based on deadlines.
Achieved seamless integration of new fonts, images, or logos into existing designs while maintaining design integrity and aesthetic appeal.
Increased production efficiency by performing routine maintenance on embroidery machines and addressing minor technical issues promptly.
Assisted in training new employees on proper use of embroidery equipment, resulting in increased productivity levels across the team.
Managed time effectively while juggling multiple projects simultaneously, ensuring timely delivery without compromising design accuracy or product quality.
Operated computerized embroidery machine to complete work to order specification.
Optimized machine performance by selecting appropriate needles, threads, and backing materials for various fabric types.
Enhanced product quality by meticulously operating embroidery machines and ensuring proper thread tension.
Dishwasher, Busboy, Hostess
Margies Italian Gardens
11.1983 - 12.1987
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Cleaned tables to ensure it was ready for the next customer.
Seated customers in the appropriate section as they came in.