Wendy Gruver
De Leon
Overview
41
41
years of professional experience
Work History
Teacher’s Assistant
White Horse Christian Academy
10.2023 - 05.2024
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
Business Co-Owner
LWG Specialized Transport, LLC.
07.2019 - 01.2022
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Assisted in recruiting, hiring, and training of team members.
- Interacted well with the customers to build connections and nurture relationships.
Customer Service Representative
DFS International, Inc.
01.2003 - 06.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Custom Chenille
01.2002 - 12.2002
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Manager
Embroidery Express!
12.2000 - 12.2001
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints properly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Custom Embroidery Operator
Embroidery Express!
04.1990 - 12.2000
- Maintained a clean and safe working environment by adhering to established safety protocols and best practices in machine operation.
- Ensured timely completion of orders by effectively managing project timelines and prioritizing work based on deadlines.
- Achieved seamless integration of new fonts, images, or logos into existing designs while maintaining design integrity and aesthetic appeal.
- Increased production efficiency by performing routine maintenance on embroidery machines and addressing minor technical issues promptly.
- Assisted in training new employees on proper use of embroidery equipment, resulting in increased productivity levels across the team.
- Managed time effectively while juggling multiple projects simultaneously, ensuring timely delivery without compromising design accuracy or product quality.
- Operated computerized embroidery machine to complete work to order specification.
- Optimized machine performance by selecting appropriate needles, threads, and backing materials for various fabric types.
- Enhanced product quality by meticulously operating embroidery machines and ensuring proper thread tension.
Dishwasher, Busboy, Hostess
Margies Italian Gardens
11.1983 - 12.1987
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Cleaned tables to ensure it was ready for the next customer.
- Seated customers in the appropriate section as they came in.
Education
No Degree - Basic Studies
Tarrant County College
Fort Worth, TXHigh School Diploma -
Western Hills High School
Fort Worth, TX06-1987
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Customer service
- Attention to detail
- Customer relations
- Data entry
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Money handling
- Problem-solving
Timeline
Teacher’s Assistant
White Horse Christian Academy
10.2023 - 05.2024
Business Co-Owner
LWG Specialized Transport, LLC.
07.2019 - 01.2022
Customer Service Representative
DFS International, Inc.
01.2003 - 06.2008
Customer Service Representative
Custom Chenille
01.2002 - 12.2002
Assistant Manager
Embroidery Express!
12.2000 - 12.2001
Custom Embroidery Operator
Embroidery Express!
04.1990 - 12.2000
Dishwasher, Busboy, Hostess
Margies Italian Gardens
11.1983 - 12.1987
No Degree - Basic Studies
Tarrant County College
High School Diploma -
Western Hills High School
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