Overview
Work History
Education
Skills
Timeline
Generic

Wendy Gruver

De Leon

Overview

41
41
years of professional experience

Work History

Teacher’s Assistant

White Horse Christian Academy
10.2023 - 05.2024


  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Mentored and tutored individual students needing additional help.

Business Co-Owner

LWG Specialized Transport, LLC.
07.2019 - 01.2022
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Assisted in recruiting, hiring, and training of team members.
  • Interacted well with the customers to build connections and nurture relationships.

Customer Service Representative

DFS International, Inc.
01.2003 - 06.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

Custom Chenille
01.2002 - 12.2002
  • Responded to customer requests for products, services, and company information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Manager

Embroidery Express!
12.2000 - 12.2001
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints properly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Custom Embroidery Operator

Embroidery Express!
04.1990 - 12.2000
  • Maintained a clean and safe working environment by adhering to established safety protocols and best practices in machine operation.
  • Ensured timely completion of orders by effectively managing project timelines and prioritizing work based on deadlines.
  • Achieved seamless integration of new fonts, images, or logos into existing designs while maintaining design integrity and aesthetic appeal.
  • Increased production efficiency by performing routine maintenance on embroidery machines and addressing minor technical issues promptly.
  • Assisted in training new employees on proper use of embroidery equipment, resulting in increased productivity levels across the team.
  • Managed time effectively while juggling multiple projects simultaneously, ensuring timely delivery without compromising design accuracy or product quality.
  • Operated computerized embroidery machine to complete work to order specification.
  • Optimized machine performance by selecting appropriate needles, threads, and backing materials for various fabric types.
  • Enhanced product quality by meticulously operating embroidery machines and ensuring proper thread tension.

Dishwasher, Busboy, Hostess

Margies Italian Gardens
11.1983 - 12.1987
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Cleaned tables to ensure it was ready for the next customer.
  • Seated customers in the appropriate section as they came in.

Education

No Degree - Basic Studies

Tarrant County College
Fort Worth, TX

High School Diploma -

Western Hills High School
Fort Worth, TX
06-1987

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Customer service
  • Attention to detail
  • Customer relations
  • Data entry
  • Payment processing
  • Professional telephone demeanor
  • Product knowledge
  • Money handling
  • Problem-solving

Timeline

Teacher’s Assistant

White Horse Christian Academy
10.2023 - 05.2024

Business Co-Owner

LWG Specialized Transport, LLC.
07.2019 - 01.2022

Customer Service Representative

DFS International, Inc.
01.2003 - 06.2008

Customer Service Representative

Custom Chenille
01.2002 - 12.2002

Assistant Manager

Embroidery Express!
12.2000 - 12.2001

Custom Embroidery Operator

Embroidery Express!
04.1990 - 12.2000

Dishwasher, Busboy, Hostess

Margies Italian Gardens
11.1983 - 12.1987

No Degree - Basic Studies

Tarrant County College

High School Diploma -

Western Hills High School
Wendy Gruver