Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Guinn

Yreka,CA

Summary

Proven in enhancing customer satisfaction and streamlining office workflows at Econolodge, I excel in customer service and administrative support. Leveraging time management and problem-solving skills, I significantly improved guest retention. My ability to handle sensitive information and foster team collaboration underpins my track record of professional achievements. Knowledgeable shelter staff member with background in shelter operations and client care. Proven history of supporting shelter residents through effective communication and compassionate assistance. Demonstrated ability to manage daily activities while ensuring safety and well-being, utilizing strong organizational and interpersonal skills. Shelter professional with deep commitment to client care and operational efficiency. Background includes managing client needs, coordinating resources, and ensuring safe and supportive environment. Known for collaborative approach and flexibility in meeting changing demands, while maintaining high standards of care and team cohesion. Experienced with managing shelter operations and client interactions. Utilizes strong communication and problem-solving skills to address resident needs and maintain supportive environment. Knowledge of crisis intervention and resource coordination ensures effective service delivery and resident well-being. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.

Overview

14
14
years of professional experience

Work History

Front Desk Receptionist

Econolodge
07.2017 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Shelter Staff and Youth Director

Alcohol and Drug Care Services, Serenity Inn, Eureka
04.2004 - 10.2013
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Collaborated with community partners to ensure access to essential resources for shelter residents.
  • Served as an advocate for clients during interactions with external agencies, ensuring their best interests were represented at all times.
  • Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
  • Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
  • Provided crisis intervention, addressing immediate concerns while connecting individuals to appropriate resources.
  • Contributed to the successful reintegration of residents into society through personalized case management.
  • Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
  • Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
  • Facilitated group sessions on topics such as life skills, job readiness, and personal growth.
  • Promoted teamwork among staff members and volunteers through ongoing training programs and regular meetings.
  • Enhanced shelter residents'' well-being by providing compassionate care and support.
  • Enhanced the efficiency of resource allocation by tracking inventory levels and making timely requests for necessary supplies.
  • Developed strong relationships with local businesses and organizations, securing donations of essential items needed by the shelter population.
  • Implemented strategies to reduce overcrowding in the shelter by working closely with partner agencies on alternate housing options.
  • Assisted in the recruitment, onboarding and training of new staff members and volunteers, strengthening overall shelter operations.
  • Supported the development of goal-oriented action plans for shelter residents seeking long-term housing solutions.
  • Improved communication within the organization by creating clear channels for reporting concerns or issues among staff members.
  • Managed challenging situations effectively, promoting conflict resolution and positive outcomes.
  • Assisted in maintaining a safe and clean environment for all shelter occupants.
  • Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Educated young people about strategies for driving discussions and promoting social changes.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Kept case files updated, accurate and aligned with requirements.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Maintained internal database of service workers, participants, activities and other relevant details.

Cook/deli Counter

Quigleys General Store
11.2014 - 08.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.

Cashier

Quigleys General Store
11.2014 - 08.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

CNA Student

Eureka Healthcare and Rehab
07.2006 - 12.2006
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
  • Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
  • Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
  • Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
  • Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
  • Provided accurate documentation of patient information, contributing to efficient care coordination.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.

Education

AA - Criminal Justice

College of The Redwoods
Eureka, CA

Forensic Psychology

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Filing
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support
  • Initiative-taking
  • Complex Problem-Solving
  • Issue handling

Timeline

Front Desk Receptionist

Econolodge
07.2017 - 08.2018

Cook/deli Counter

Quigleys General Store
11.2014 - 08.2017

Cashier

Quigleys General Store
11.2014 - 08.2017

CNA Student

Eureka Healthcare and Rehab
07.2006 - 12.2006

Shelter Staff and Youth Director

Alcohol and Drug Care Services, Serenity Inn, Eureka
04.2004 - 10.2013

AA - Criminal Justice

College of The Redwoods

Forensic Psychology

University of Phoenix

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Wendy Guinn