Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Wendy Gutierrez

Port Saint Lucie,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Treasure Coast Health Services
07.2023 - 08.2023
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
  • Contributed to a positive workplace atmosphere by fostering effective communication among team members.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Kept reception area clean and neat to give visitors positive first impression.

Medical Assistant/Receptionist

Neurology Restoration Center
10.2020 - 11.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Greeter

Campbell Property Management
09.2016 - 11.2018
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Assisted patrons with inquiries and directed them to appropriate buildings for further assistance.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
  • Completed opening duties punctually, preparing the entrance area for daily operations efficiently.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Answered customer questions and pointed individuals in right directions.
  • Fielded customer complaints and notified managers.
  • Monitored customer activity to maintain safe and secure environments.
  • Provided information about current and future events at facility.

Receptionist

Campbell Property Management
08.2014 - 09.2016
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Supported event coordination efforts, ensuring successful execution of special occasions for clients.
  • Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Greeted customers and offered them assistance.
  • Handled customer complaints in a professional and courteous manner.
  • Responded to guest requests for assistance, toiletries, and personal care items.

Education

No Degree - Medical Assistant

Fortis Institute
9022 S U.S. Hwy 1, Port St. Lucie, FL, 34952
11.2019

GED -

Treasure Coast High School
Port Saint Lucie, FL
05.2016

Skills

  • Patient-Focused Care
  • HIPAA Compliance
  • Procedure Assistance
  • Medical Terminology
  • Patient Scheduling
  • Medical Office Administration
  • Compassionate
  • Immunization Administration
  • Medical Terminology Knowledge
  • CPR
  • Electronic Health Records
  • Conversant in Spansish

Additional Information

I believe my purpose and desire is to go back to school to become an RN Nurse due to my own personal experience, I always loved being surrounded by Soon to be Mother's. Either it's their 1st, 2nd, or 3rd one on the way. I have this drive of giving back to my Community of Motherhood through the journey of Women's Maternity, Pregnancy, and postpartum.


I just love being around newborn babies brings so much love, comfort, and peace. I feel that call deep down inside of me that I am needed in this area for Mom's out there who do not have or lack support, empathy, love, and compassion during their pregnancy. I learned throughout my Pregnancy that every Mom has a story and it always different with so much hardship.


That once I get there I can make a difference with my knowledge, wisdom, fire, and passion for the Mother's and the unborn babies. This is when I knew years ago I wanted to pursue to be in the medical field.

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

Treasure Coast Health Services
07.2023 - 08.2023

Medical Assistant/Receptionist

Neurology Restoration Center
10.2020 - 11.2020

Greeter

Campbell Property Management
09.2016 - 11.2018

Receptionist

Campbell Property Management
08.2014 - 09.2016

No Degree - Medical Assistant

Fortis Institute

GED -

Treasure Coast High School

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Wendy Gutierrez