Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wendy Gutierrez

Brandon

Summary

Dynamic Medical Assistant with extensive experience at Suncoast Community Health Centers, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and vital sign monitoring. Skilled in HIPAA compliance and procedure assistance, ensuring high-quality support in fast-paced environments. Reliable team player dedicated to improving healthcare outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Suncoast Community Health Centers
11.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Measured patient pulse oximetry.

Front Desk Receptionist

Suncoast Community Health Centers
01.2022 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.

Call Center Representative

Suncoast Community Health Centers
01.2021 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Delivery Driver

Amazon
02.2019 - 01.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Verified accuracy of all deliveries against order forms.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Education

GED -

Blake High School
Tampa

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Clinical documentation
  • Patient-focused care
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Medical procedures
  • Appointment setting
  • Sterilization techniques
  • Fluent in [languages]
  • OB/GYN procedures
  • Diagnostic procedures
  • Specimen labeling

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Medical Assistant

Suncoast Community Health Centers
11.2024 - Current

Front Desk Receptionist

Suncoast Community Health Centers
01.2022 - 11.2024

Call Center Representative

Suncoast Community Health Centers
01.2021 - 01.2022

Delivery Driver

Amazon
02.2019 - 01.2020

GED -

Blake High School

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