Summary
Overview
Work History
Skills
Timeline
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Wendy Guzman

Wendy Guzman

Bartender
Calexico

Summary

Dynamic bartender with a proven track record at PAl , excelling in customer service and team collaboration. Expert in crafting innovative cocktails and managing inventory, I consistently enhanced guest experiences, leading to increased repeat clientele. My strong multitasking abilities and commitment to cleanliness ensure a vibrant and safe bar environment.

Overview

2
2
years of professional experience

Work History

Bartender

PAL
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Completed requisitions to maintain required stock par levels.
  • Built relationships with vendors to manage orders and negotiate costs.

Bartender

TacoMex
01.2025 - 04.2025
  • Completed requisitions to maintain required stock par levels.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.

Skills

  • Customer service
  • Highly reliable
  • Team player attitude
  • Strong multitasking
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Hospitality service expertise
  • Professional appearance
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Sales expertise
  • Salesmanship
  • Classic cocktails
  • Performance improvement
  • Food running
  • Staff management
  • Ordering bar supplies
  • Food preparation
  • ABC standards

Timeline

Bartender

TacoMex
01.2025 - 04.2025

Bartender

PAL
08.2023 - Current

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Wendy GuzmanBartender