Wendy Hackney
Summary
Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Highly organized, proactive and punctual.
Overview
26
26
years of professional experience
Work History
Wedding Cake Business Owner
Edible Moments
10.2012 - Current
- Fulfilled entrepreneurial spirit by creating a Wedding Cake Business.
- Responsibilities include everything from A to Z & all things inbetween.
- Pick up the phone to call me & we'll have a great conversation about work happiness.
- Grant me love and patience as I'm trying to make today's deadline to submit this application !
Operations Project Manager
Starbucks
09.2007 - 09.2008
- Responsible for business development and people leadership within each assigned licensed store account.
- Set up new licensed store openings in the Southwest Region of the United States to include TX, AZ, NM, CA.
- Independently booked air, hotel, and car rental accommodations for each account. Weekly travel.
- Managed wide variety of customer service and administrative tasks to ensure effective results for each account/store opening.
- Managed order processing and inventory logging to achieve efficient and functioning workplace.
- Trained anywhere between 8 - 20 onsite staff partners the corporate mission statement, barista skills, & team building for an effective new store launch.
Store Manager
Starbucks
02.2003 - 08.2007
- Responsible for new store opening.
- Successfully recruited, hired, and trained staff/partners to execute store operations with weekly sales ranging between $16,000 - $25,000.
- Created weekly schedules for partners to effectively run store operations.
- Analyzed data and leveraged observations in store to make informed decisions to be able to improve the customer experience and overall store performance.
- Worked with Shift Supervisors to use forecasting and scheduling tools to manage labor within the required budget.
- Rolled out new monthly & quarterly initiatives to enable operational excellence and drive business results.
- Supported the growth of between 15 - 25 partners through performance and development.
- Successfully met corporate goals in a high paced demanding environment.
- Built community relationships with police and firemen.
- Nurtured team and lead by example to engage the hearts and minds of our individual partners and developed their skills so that they could realize their personal best, both as individuals and as thriving teams.
Staffing Manager
McGettigan Partners
05.1998 - 09.2002
- Managed 150 - 175 Independent Contractors domestic & international
- Reviewed applications and resumes to support hiring Travel Directors
- Built relationships with Outsource Company to support & staff larger pharmaceutical meetings.
- Scheduled & staffed anywhere between 2 - 60 Travel Directors to run onsite pharmaceutical meetings depending on the size of the program.
- Coordinated & booked airline travel for Travel Directors.
- Traveled onsite to various programs on the East Coast to help with onsite logistics & to work with our Independent Contractors/Travel Directors.
- Acted as liaison between the hotels, client, & staff.
Education
Court Reporting, 160wpm; 2009 - 2011
Alvin Community College
Alvin, TXBachelor of Science - Hospitality Business Management
Widener University
Chester, PA05.1998
Skills
- Communication
- Leadership
- Problem solving
- Creativity
- Management
- Optimistic
- Multitasking
- Team building
- Crisis management
- Organizational skills
- Detail oriented
- Collaboration
- Critical thinking
- Customer service
- Active listening
- Hard worker
- Planning
- Strong interpersonal skills
Timeline
Wedding Cake Business Owner
Edible Moments
10.2012 - Current
Operations Project Manager
Starbucks
09.2007 - 09.2008
Store Manager
Starbucks
02.2003 - 08.2007
Staffing Manager
McGettigan Partners
05.1998 - 09.2002
Court Reporting, 160wpm; 2009 - 2011
Alvin Community College
Bachelor of Science - Hospitality Business Management
Widener University
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