Wendy Hafer
Juneau,AK
Summary
Customer-oriented with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
27
27
years of professional experience
Work History
Warehouse Supervisor
Hecla Greens Creek
Juneau, AK
08.2021 - Current
- Provided leadership to motivate staff members to achieve performance goals.
- Coordinated with other departments to ensure smooth flow of materials.
- Ensured compliance with local regulations related to health and safety standards.
- Ensured appropriate staffing levels to meet production demands.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Directed receiving, warehousing, distribution and maintenance services.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
General Manager
Office Depot Inc
Juneau, AK
01.2020 - 08.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Sportsman's Warehouse
Juneau, AK
04.2016 - 12.2019
- Developed strategies to maximize sales and profitability.
- Assessed operational efficiency of the store's departments.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
Real Estate Assistant
Home4u inc.
Nampa, ID
05.1997 - 04.2012
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Monitored current trends in the housing market in order to advise clients on appropriate timing for buying or selling a home.
- Created marketing materials such as flyers, brochures and postcards to promote properties listed by the company's agents.
- Developed relationships with vendors such as contractors, appraisers and inspectors who are used during the course of a transaction.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Coordinated open houses and showings for potential buyers and sellers.
- Maintained social media accounts and websites with current listings and real estate content.
- Facilitated communication between real estate agents, clients, and external partners.
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
Education
Bachelor of Science - Health Promotion
Boise State University
Boise, ID12-1996
Skills
- Operations Management
- Report Preparation
- Operational Reporting
- Staff Management
- Partnership Development
- Event Planning
- Project Leadership
- Teamwork and Collaboration
- Community Outreach
- Adaptability
- Relationship Building
- Team Collaboration
- Effective customer communication
- Problem-solving abilities
Affiliations
- I enjoy learning new activities, from playing the piano to building Halloween sets for the public. I garden, paint, fish, hunt, love all kinds of sports, camp, canning, soap making to name a few.
Accomplishments
- Received a full ride athletic scholarship to play D1 Basketball at Boise State. (First Round NCAA tournament 1994)
- Coached High School Basketball and Soccer 1995 to 2002 Caldwell High School Caldwell Idaho
Timeline
Warehouse Supervisor
Hecla Greens Creek
08.2021 - Current
General Manager
Office Depot Inc
01.2020 - 08.2021
Store Manager
Sportsman's Warehouse
04.2016 - 12.2019
Real Estate Assistant
Home4u inc.
05.1997 - 04.2012
Bachelor of Science - Health Promotion
Boise State University
Similar Profiles
Levi JonesLevi Jones
Mill Operator Tech IV at Hecla Greens CreekMill Operator Tech IV at Hecla Greens Creek
Sean WhiteleySean Whiteley
Backfill Bullgang Underground Support Miner at Hecla Greens CreekBackfill Bullgang Underground Support Miner at Hecla Greens Creek
Max NicholsMax Nichols
Water Treatment Operator at Hecla Greens CreekWater Treatment Operator at Hecla Greens Creek
Jack ScholzJack Scholz
Beer Education Lead & Taproom Lead at Devil's Club Brewing CompanyBeer Education Lead & Taproom Lead at Devil's Club Brewing Company
Monina YadaoMonina Yadao
Housekeeping Manager at Aspen HotelHousekeeping Manager at Aspen Hotel