Wendy Hanks
San Diego,CA
Summary
Talented program director skilled in handling administrative, managerial operations and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 5+ years of experience to new professional challenges with a growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Program Manager
McAlister Institute
03.2022 - Current
- Monitored progress of substance use facilities, using and applying programming documents, program directives, funding documents and other essential material.
- Addressed and resolved technical, financial and operational concerns by working with clinical staff and executive directors.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance and requirements.
- Reports to CEO and CFO regularly regarding important program updates and changes.
- Attends meetings with executive directors to present fiscal and operational goals.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medi-Cal, Medicaid, and other commercial insurances to obtain timely and accurate payments.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Highly skilled in various EMR/EHR applications such as Welligent and SanWITS.
Substance Abuse Counselor
McAlister Institute
07.2019 - 02.2022
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Quality Assurance Analyst
Westways Staffing Inc
01.2018 - 06.2019
- Reviewed audit and monitoring reports related to consumer and client activities.
- Stayed current with latest changes to applicable regulatory standards and company procedures. Prepared documentation and records for upcoming audits and inspections.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Education
Associate - Substance Use Disorder Counseling
Tarzana Treatment Center College
Tarzana, CA12.2023
Associate - Psychology
Southwestern College
Chula Vista05.2017
Skills
Strategic Planning
Microsoft Office
ICD Coding
Program Auditing
ASAM Criteria
EMR Systems
Encounters
Analytics
Implementation
Peer Reviewing
Languages
Spanish
Full Professional
English
Native or Bilingual
Trainings and Certifications
- Trained in Peer Support Supervising
- CalAIM Trained
- Quality Collaborative Trained and Certified
- CPR/First Aid
- Staff Development Trained
- Substance Use Registered Counselor - CADTP #11522
Timeline
Program Manager
McAlister Institute
03.2022 - Current
Substance Abuse Counselor
McAlister Institute
07.2019 - 02.2022
Quality Assurance Analyst
Westways Staffing Inc
01.2018 - 06.2019
Associate - Substance Use Disorder Counseling
Tarzana Treatment Center College
Associate - Psychology
Southwestern College