Wendy Hansen
Seattle,WA
Summary
Upbeat server with outstanding coordination and memorization skills. 12-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Respectful demeanor. Fast-learning and able to anticipate and exceed guest's expectations. Energetic and very communicative. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of service and training in restaurant industry. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
Work History
Server
Little Roadside Tavern
Everson, WA
03.2014 - 03.2020
- Checked identification for minimum age for sale of alcoholic beverages
- Monitored guests for alcohol intake to appropriate levels, curtailed poor behavior
- Carried out complete opening, closing and shift change duties efficiently
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Kept register accurate through correct billing, payment processing and cash management practices
Server/Hostess
Lizzie's Cafe
Blaine, WA
01.2010 - 04.2014
- Prepared, arranged, bussed, and reset tables to keep dining room clean
- Displayed enthusiasm and promoted fun and positive environment
- Server and bartender
- Collaborated with team members to achieve target results
- Adhered to social distancing protocols and wore mask or face shield
- Used Microsoft Word and other software tools to create documents and other communications
- Worked with customers to understand needs and provide excellent service
- Carried out day-to-day duties accurately and efficiently
- Monitored company inventory to keep stock levels and databases updated
- Onboarded new temps by entering employee information into systems
- Worked flexible hours across night, weekend and holiday shifts
Education
GED -
Spokane Community College
Spokane, WA03.2006
Administrative Software Assistant - Business Technology
Tacoma Community College
Tacoma, WA03.2013
Some College (No Degree) - Technical Design
Tacoma Community College
Tacoma, WASkills
- Guest Service
- Point of Sale
- Menu memorization
- Responsible alcohol service
- Stocking and replenishing
- Food Sales and promotion
- Dining area maintenance
- Problem solving
- Situational Awareness
- Word 1 & 2 Software Proficiency
Timeline
Server
Little Roadside Tavern
03.2014 - 03.2020
Server/Hostess
Lizzie's Cafe
01.2010 - 04.2014
GED -
Spokane Community College
Administrative Software Assistant - Business Technology
Tacoma Community College
Some College (No Degree) - Technical Design
Tacoma Community College
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