Wendy Harrington DeLong
Fort Plain,NY
Summary
Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in and bringing successful career history comprising more than 4 years.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Boots Alliance
08.2021 - 01.2024
- pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Managed budget and resources effectively to maximize profitability while maintaining high-quality service for patients.
- Developed and maintained strong relationships with suppliers, negotiating favorable terms for pharmaceutical purchases.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Expanded pharmacy services by overseeing successful launch of immunization programs and medication therapy management initiatives.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Analyzed data on dispensing errors to identify trends, leading to implementation of targeted strategies for error reduction
- Optimized workflow processes within pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of pharmacists and technicians, fostering environment of collaboration, continuous improvement, and mutual respect among team members
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Spearheaded process improvements in medication storage areas for better organization, increased efficiency in locating medications thus reducing delays in prescription filling time.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Supervised team helped to resolve issues arising during shifts.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Developed policies and procedures for effective pharmacy management.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Built and maintained a culture of safety among staff by conducting regular safety training sessions and implementing necessary safety protocols.
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
Certified Technician
Walgreens Boots Alliance
2017 - 08.2021
- Achieved timely project completion by coordinating with team members and prioritizing tasks.
- Reduced downtime for clients by quickly diagnosing and resolving technical problems.
- Improved customer satisfaction by providing informative and prompt support services.
- Worked closely with engineering teams to design custom solutions tailored specifically towards client needs.
- Maintained open lines of communication between various departments within the organization during projects.
Pharmacy Technician
Rite Aids Pharmacy
08.2007 - 06.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
Executive Assistant And Executive Secretary
Mildred Elley
Albany, NY09.1986
High School Diploma -
Albany High School
Albany06.1984
Skills
- Customer Service
- Team Leadership
- Problem Solving
- Budget Management
- Pharmacy Management
- Time Management
- Data Analysis
- Prescription Verification
- Adaptability
- Medication Dispensing
- Training and Development
- Staff Supervision
- Pharmacy Automation
- Regulatory Compliance
- Workflow Optimization
- Process Improvement
- Decision Making
- Organizational Skills
- Supply Chain Management
- Conflict Resolution
- Drug Inventory Management
- Training and Mentoring
- Medicare and Medicaid Process
- Medication Therapy Management
- Regulatory Requirements
- Operations Management
- Patient Safety
- Purchasing Management
- Staff Training
- Care Monitoring
- Immunizations
- Performance Metrics
- Employee Management
- Staff Management
- HIPAA Guidelines
- CPR/AED
- Organizational Goal Development
- Medicare Compliance
- Records Maintenance
- Employee Supervision
- Employee Training Program
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Employee Work Scheduling
- Operational Records Maintenance
- Critical Thinking
- Decision-Making
- Policy Enforcement
Certification
- Area of certification, Company Name - Timeframe
- Licensed Job Title - Timeframe
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
- Area of certification Training - Timeframe
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
08.2021 - 01.2024
Pharmacy Technician
Rite Aids Pharmacy
08.2007 - 06.2017
Certified Technician
Walgreens Boots Alliance
2017 - 08.2021
Executive Assistant And Executive Secretary
Mildred Elley
High School Diploma -
Albany High School
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