Hi, I’m
Wendy Harris
Mesa,AZ
Summary
Accomplished Claims Adjuster with a proven track record at Farmers Insurance, adept in claims investigation and settlement negotiation. Enhanced customer satisfaction through empathetic service and advanced communication skills. Streamlined claims processing, significantly improving efficiency and accuracy. Demonstrates exceptional caseload management and relationship-building abilities, ensuring regulatory compliance and fiscal responsibility.
Overview
13
years of professional experience
1
Certification
Work History
Farmers Insurance Company
Claims Adjuster
05.2019 - 11.2023
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Documented all findings in concise reports.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Issued payouts to claimants.
- Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
- Successfully negotiated settlements with claimants and insurers.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Farmers Insurance
Property and Casualty Insurance Agent
02.2011 - 08.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Human Centric, know importance of having personal interaction with customers to expedite problem solving with courtesy and understanding.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Mentored junior agents by providing guidance on industry best practices, fostering professional growth within the team.
- Conducted annual reviews of existing policies to update information.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Education
Ashford UniversityOnline
Bachelor of Arts from Psychology
12.2025
Skills
- Claims Investigation
- Highly motivated
- Claims Processing
- Advanced oral and written communication skills
- Caseload Management
- Insurance policy coverage knowledge
- Policy Interpretation
- Casualty and property loss
- Best Practices Implementation
- Policy investigations
- Quality Control
- Automobile claims specialist
- Underwriting knowledge
- Claims adjustment
- Active Listening
- Relationship Building
- Liability Determination
- Settlement Negotiation
- Claims Evaluation
- Payment Processing
- Records Review
- Client Interviewing
- Denied claims identification
- Human relations
- Case Presentation
Certification
- Active Property and Casualty License #77339936
Timeline
Claims Adjuster
Farmers Insurance Company
05.2019 - 11.2023
Property and Casualty Insurance Agent
Farmers Insurance
02.2011 - 08.2018
Ashford University
Bachelor of Arts from Psychology
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