Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Wendy Harrison

Charlotte,NC

Summary

Seeking a challenging opportunity with a high spirited company that will utilize, explore and enhance my professional skills. Qualified clerical Receptionist with 18, years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

2025
2025
years of professional experience

Work History

Certified Console Operator

Antoine Graham
  • Communicate post orders and gather information from fellow officers
  • Monitored CCTV cameras, restaurants, cooling systems, computers, credentials and logging corporate facilities such as Simplex, CMPD, CFD
  • Responsible for setting up athletic games and other regional and national events
  • Providing security access to arena employees and external guests
  • Provide safety measure (wanding system) CPR certified (Presbyterian Hospital)

Customer Services Representative

IPA of North Carolina/South Care Medical
  • Verified medical insurance for physicians, medical practices and members
  • Provided professional telephonic support to customers, employees, providers and policy holders, responding to questions and concerns
  • Ensured complaints and appeals were handled thoroughly and routed as required
  • Maintained a knowledge of telephone computer and paper systems used to provide, track and manage customer service information and complaints
  • Assist with organizing member outreach health fairs

Publishing Associate

Mullens Public Relations
08.2024 - Current
  • Assisted in budget planning by accurately projecting costs associated with each stage of the publishing process.
  • Negotiated contracts with authors and vendors, securing favorable terms for the company while maintaining good working relationships.
  • Participated in industry conferences and networking events to stay informed about emerging trends and foster professional relationships with peers in the field.
  • Maintained strong relationships with authors, ensuring timely responses and addressing concerns promptly.
  • Developed comprehensive style guides for consistent formatting across all published materials.
  • Managed multiple deadlines simultaneously, prioritizing tasks to ensure timely completion of projects.
  • Collaborated with design teams to create visually appealing book covers and interior layouts, enhancing reader experience.
  • Employed specialized layout and editing software to place text blocks, illustrations and other images or elements.

Security Receptionist

Allied Barton Securities/Duke Energy
01.2006 - Current
  • Company Overview: Responsible for securing the corporate facilities for Duke Energy
  • Assisted members and employees with eligibilities, verification and status inquiries
  • Provide policy guidelines for determining assistance and defining how they should be dealt with
  • Policies such as CFD, the Monitored Company and insure prints and access control cards through verifications
  • Provide professional customer service such as telephonic support to customers, employees and providers
  • Responsible for securing the corporate facilities for Duke Energy

Document Imaging Clerk

Vital Records Control Inc.
02.2022 - 08.2024
  • Reduced errors in document storage by meticulously verifying scanned images against original hard copies.
  • Implemented an improved filing system that streamlined the document retrieval process for both internal and external users.
  • Maintained accurate records of scanned documents, enabling easy tracking and retrieval when necessary.
  • Assisted coworkers with resolving technical issues related to document imaging software or equipment, enhancing overall team productivity.
  • Demonstrated attention to detail while preparing documents for scanning, resulting in higher quality digital images.
  • Organized physical files for archival purposes after successful conversion into electronic format, ensuring proper disposal according to company guidelines.

Machine Operator Assembler

Pitney Bowes Presort Services
09.2021 - 10.2023
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Maintained equipment performance by lubricating and cleaning components.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
  • Complied with company and OSHA safety rules and regulations.
  • Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
  • Increased overall productivity by optimizing assembly processes and implementing time-saving techniques.
  • Mentored new employees on proper machine operation procedures, boosting team performance and reducing errors.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Teacher Assistant

CMS Lebanon Elementary
08.2005 - 11.2005
  • Responsible for scheduling student activities
  • Arranged lesson plans for the day
  • Provided educational programs that deal with growth and responsibilities
  • Communicated with vendors regarding back order availability, future inventory and special orders

Unit Manager

Hill Crest Foods Inc.
09.2005 - 03.2005
  • Assisted with opening and closing restaurant, time sheets
  • Tripled division revenues for each sales associate
  • Expanded sales to include mass-market accounts, purchase orders
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Processed 200 daily invoices and billed renewed invoices to clients
  • Maintained cleanliness and presentation of stock room and production floor

Sales Representative

Sears & Roebuck
09.2003 - 01.2004
  • Expanded territorial sales by 40%
  • Received company's highest sales award
  • Developed Excellence in Sales training course
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of 100
  • Maintained cleanliness and presentation of stock room and production floor

Medical Receptionist

Queens Long Island Medical Group
09.1993 - 08.2002
  • Duties included maintaining medical and general office supplies inventory
  • Creating and submitting monthly reports, spreadsheets and forms, monitoring multi-line switchboard of 180 extensions, scheduling appointments for multiple medical departments quality insurance providing excellent customer service
  • Successfully acquired an average of 75 new customers per month, generating a number 20% growth in revenue
  • Implemented marketing strategies which resulted in 199% growth of customer base
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Directed calls to appropriate individuals and departments

Education

Associate of Arts -

Katherine Gibbs Business School
New York City, NY

Skills

  • Exceptional communication skills
  • Quick learner
  • Local/state health laws knowledge
  • Shipping and receiving professional
  • Strategic sales knowledge
  • Medical terminology knowledge
  • Trusted key holder
  • Multi-line phone talent
  • Floor set design expertise
  • Strong client relations
  • MS Windows proficient
  • Creative problem solver

Hobbies and Interests

  • Running
  • Gardening
  • Carpentry
  • Computers

Timeline

Publishing Associate

Mullens Public Relations
08.2024 - Current

Document Imaging Clerk

Vital Records Control Inc.
02.2022 - 08.2024

Machine Operator Assembler

Pitney Bowes Presort Services
09.2021 - 10.2023

Security Receptionist

Allied Barton Securities/Duke Energy
01.2006 - Current

Unit Manager

Hill Crest Foods Inc.
09.2005 - 03.2005

Teacher Assistant

CMS Lebanon Elementary
08.2005 - 11.2005

Sales Representative

Sears & Roebuck
09.2003 - 01.2004

Medical Receptionist

Queens Long Island Medical Group
09.1993 - 08.2002

Associate of Arts -

Katherine Gibbs Business School

Certified Console Operator

Antoine Graham

Customer Services Representative

IPA of North Carolina/South Care Medical

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Wendy Harrison