Wendy Hart
Alachua,FL
Summary
Dynamic administrative professional with extensive experience at The Cardiac and Vascular Institute, excelling in patient coordination and electronic health record management. Proven ability to enhance workflow efficiency through critical thinking and organization, while ensuring compliance with HIPAA regulations. Recognized for fostering positive patient relationships and delivering exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Non-Clinical Administrative Assistant
The Cardiac and Vascular Institute
03.2021 - Current
- Assisted in scheduling patient appointments and managing calendars for healthcare providers.
- Supported the maintenance of electronic health records to ensure accurate patient information.
- Coordinated communication between patients and medical staff to facilitate efficient service delivery.
- Processed incoming calls and directed inquiries to appropriate departments for timely resolution.
- Prepared patient charts and documents prior to appointments to enhance workflow efficiency.
- Registered new patients into computer system and verified addresses, telephone numbers and insurance information.
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient data during record-keeping tasks.
- Promoted timely referrals by coordinating appointments with specialists and obtaining necessary authorizations from insurance carriers.
- Collected payments and entered charges into computer system.
- Supported billing department by accurately entering insurance information and coding diagnoses for claims processing.
- Processed medical insurance claims and payments.
Billing Specialist
North Florida Radiation Oncology
04.2019 - 03.2021
- Processed insurance claims using advanced billing software to ensure accurate reimbursements.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance customer satisfaction.
- Analyzed patient accounts to identify and rectify errors, improving overall billing accuracy.
- Developed and maintained comprehensive documentation of billing procedures for training purposes.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Collaborated with customers to resolve disputes.
- Managed electronic health record systems ensuring accuracy and compliance with regulations.
- Trained new staff on office procedures and patient interaction protocols to enhance service quality.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Clinical Associate
UF College of Pharmacy
11.2016 - 03.2018
- Managed patient medication therapy management to enhance patient outcomes and adherence.
- Conducted comprehensive medication reviews to identify potential drug interactions and contraindications.
- Reduced medication errors by closely monitoring prescriptions and ensuring proper administration of medications to patients.
- Trained new representatives on call handling procedures and system navigation.
- Managed high call volume while maintaining quality standards and adherence to protocols.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Medical Assistant
Urology Medical
10.2011 - 05.2016
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Conducted routine laboratory tests and collected samples for diagnostic procedures.
- Prepared examination rooms and maintained medical equipment for optimal functionality.
- Educated patients on pre- and post-operative care guidelines, enhancing patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Surgical Technologist
Lake City Medical Center
02.2008 - 10.2011
- Assisted surgical teams in preparing instruments and sterile supplies for various procedures.
- Maintained inventory of surgical tools, ensuring proper sterilization and availability during operations.
- Collaborated with surgeons to establish effective workflows, enhancing procedural efficiency and patient safety.
- Monitored patients' vital signs during surgeries, providing crucial data to assist the surgical team.
- Trained new staff on operating room protocols and best practices in surgical technology.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
- Facilitated successful surgeries, preparing patients for surgery through washing, shaving, and disinfecting incision sites.
Education
Certificate - Surgical Technology
Santa Fe College
Gainesville, Florida, FL05-2008
Diploma - Medical Assisting
Webster College
Gainesville, FL06-1988
GED -
Santa Fe High School
Alachua, FL06-1987
Skills
- Critical thinking
- Professional telephone etiquette
- Computer software proficiency
- Positive attitude
- Multitasking and organization
Timeline
Non-Clinical Administrative Assistant
The Cardiac and Vascular Institute
03.2021 - Current
Billing Specialist
North Florida Radiation Oncology
04.2019 - 03.2021
Clinical Associate
UF College of Pharmacy
11.2016 - 03.2018
Medical Assistant
Urology Medical
10.2011 - 05.2016
Surgical Technologist
Lake City Medical Center
02.2008 - 10.2011
Certificate - Surgical Technology
Santa Fe College
Diploma - Medical Assisting
Webster College
GED -
Santa Fe High School