Wendy Haury
Biggs,CA
Summary
Seasoned Operations Manager and talented leader with 15 years of experience driving, executing and implementing strategies and new processes to ensure excellence at an operational level. Results-driven and excellent at managing different departments and leveraging team members to meet objectives and deadlines. Has a solid understanding of NLC core values and what it means to always ensure what is best for the student. Capable of building and maintaining strong relationships with students, employers and the community. Has expertise in maintaining compliance for a variety of auditing agencies including; ACCSC, CA BPPPE, Veteran Affairs, Texas Workforce Commission. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Subject matter expert and historian for all things NLC.
Overview
15
15
years of professional experience
Work History
Operations Manager
Northwest Lineman College
01.2017 - Current
- Supervised operations staff and kept employees accountable for daily operations that affect employment verification rates, attrition, and graduation rates.
- Developed systems and procedures to make optimum use of technology and team efficiency to meet NLC Vision and goals.
- Provided guidance for maintenance department, as well as managed inventory and supply chain operations to maintain facility excellence and achieve timely and accurate delivery of goods and services.
- Created and managed multimillion dollar budget, set financial goals, tracked expenses, and highlighted cost reductions.
- Recognized as Significant 6 Star Selectee for NLC; Managed, planned, and attended 50+ NLC Rodeos and Graduations on multiple campuses in multiple states.
Administration Supervisor ELP
Northwest Lineman College
05.2015 - 01.2017
- Built highly-efficient administrative team that provided highest level of professionalism and commitment to students through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Director of Admissions
Northwest Lineman College
09.2011 - 05.2015
- Devised and implemented strategic recruitment plan with consideration and designed effective and user-friendly processes for both admissions and applicants. Also developed and implemented student success initiatives to recognize and encourage achievement.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements. Implemented accordingly, to increase student recruiting, engagement and retention.
- Wrote first ELP Administrative Operations Manual that Our Way is based on. Was named contributor to first Our Way manual. Collaborated on creation of NLC core values: P.I.E.
- 5 time Unwavering Commitment Crystal Award Nominee and Unwavering Commitment Award Winner.
- 2 time invitee for ACCSC site audit for comparable schools and colleges. CA BPPPE Re-approval process team member, solely responsible for site visit coordination – 0 deficiencies
Campus Administration Manager
Northwest Lineman College
07.2010 - 09.2011
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources and oversaw corporate events designed to connect and support employees at work and outside of work.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving as well as supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Member of Texas Campus implementation team, relocated to TX to ensure Benchmark performance and educational delivery.
Student Services Specialist
Northwest Lineman College
06.2009 - 06.2010
- Provided information and coordinated referrals for available programs and monitored student progress to drive successful academic outcomes.
- Oversaw career and job fairs to connect students with power industry employment opportunities
- Created and implemented Student Request Form and ELP Daily and Weekly Operations Checklist and processes that are still used today.
- Managed and obtained approval for initial CA ACCSC accreditation process including site visit coordination – 0 deficiencies.
Receptionist
Northwest Lineman College
05.2008 - 06.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, as well as answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression and restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills, while staying within time-sensitive deadlines.
Education
ACCSC Campus Director Boot Camp
Huntington BeachReal Estate Development
Allied Schools
Laguna Hills, CA01.2006
Real Estate Principals And Property Management
Century 21 Select College of Real Estate
Yuba City, CA06.2000
Skills
- Employee Relations
- Team Leadership
- Regulatory Compliance
- Policy and Procedure Implementation
- Project Management
- Productivity Improvement
- Process Improvement Strategies
- Operations Oversight
- Maintaining Compliance
- Budget Development and Management
Timeline
Operations Manager
Northwest Lineman College
01.2017 - Current
Administration Supervisor ELP
Northwest Lineman College
05.2015 - 01.2017
Director of Admissions
Northwest Lineman College
09.2011 - 05.2015
Campus Administration Manager
Northwest Lineman College
07.2010 - 09.2011
Student Services Specialist
Northwest Lineman College
06.2009 - 06.2010
Receptionist
Northwest Lineman College
05.2008 - 06.2009
ACCSC Campus Director Boot Camp
Real Estate Development
Allied Schools
Real Estate Principals And Property Management
Century 21 Select College of Real Estate
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