Wendy Hay
Crawfordville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
North Florida Orthopedics
Tallahassee, FL
12.2023 - Current
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Processed patient payments and scanned identification and insurance cards.
Service Advisor/Accounts Receivable and Billing Clerk
Ward International Trucks
Tallahassee, FL
10.2012 - 12.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Handled telephone inquiries regarding appointments and work in process.
- Handled collection activities for past due accounts including making outbound calls and emails to customers.
Education
GED -
James Rickards High School
Tallahassee, FL06-1997
Skills
- Paperwork coordination
- Billing support
- Insurance Verification
- Patient Relations
- Patient Scheduling
- Computer Skills
- Service Estimates
- Customer Service
- Repairs Scheduling
- Attention to Detail
- Listening Skills
- Multitasking and Organization
Timeline
Front Desk Medical Receptionist
North Florida Orthopedics
12.2023 - Current
Service Advisor/Accounts Receivable and Billing Clerk
Ward International Trucks
10.2012 - 12.2023
GED -
James Rickards High School
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