Hi, I’m
Wendy Hemmer
Auburn,NE
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
years of professional experience
Work History
Day & Zimmerman
Administrative Assistant
08.2022 - 11.2022
Job overview
- Temporary Position for Nuclear Outage
- Administrative support to Cooper Nuclear Maintenance Department
- Create and submit various requisitions for approval.
- Manage DeVon Way applications.
- Perform various functions in SAP.
- Create and respond to correspondences.
- Arranged rapid office equipment repair and maintenance with vendors.
- Processed invoices and expenses to facilitate on-time payment.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance .
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
SONIC DRIVE-IN
MANAGER
09.2011 - 07.2022
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Directed staff.
THE AMERICAN DREAM REAL ESTATE COMPANY
OFFICE ASSISTANT/PROPERTY MANAGER
01.2011 - 09.2011
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Showed apartments to potential tenants and answered questions regarding community.
Southeast Nebraska Community Action Council, Inc.
Housing Technician
10.2008 - 12.2010
Job overview
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Collaborated on program operations and relayed participant feedback for improvements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Professional Mortgage Services, Inc.
Loan Processor
11.2006 - 09.2008
Job overview
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Checked packages for appropriate documentation.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
Otoe County Assessor Office
Appraisal Assistant
09.2003 - 11.2006
Job overview
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Documented condition and special features to provide accurate estimations.
- Visited site locations to assess value.
- Answered customer questions and provided information about findings.
- Checked previous descriptions, certifications and official documentation against current condition of property.
- Prepared descriptions of property for use in transactions or official records.
- Maintained current database of completed appraisals and customer information.
- Inspected property thoroughly and detailed condition in writing.
- Took clear photographs of property for documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
PERU STATE COLLEGEPeru, NE
Bachelor of Science from BUSINESS MANAGEMENT
05.2013
Skills
- Strong interpersonal & communication skills
- Document and File Management
- Service-Orientation
- SAP
- Data Entry Documentation
- Active Listening
- Multitasking and Time Management
- Judgment and Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Day & Zimmerman
08.2022 - 11.2022
MANAGER
SONIC DRIVE-IN
09.2011 - 07.2022
OFFICE ASSISTANT/PROPERTY MANAGER
THE AMERICAN DREAM REAL ESTATE COMPANY
01.2011 - 09.2011
Housing Technician
Southeast Nebraska Community Action Council, Inc.
10.2008 - 12.2010
Loan Processor
Professional Mortgage Services, Inc.
11.2006 - 09.2008
Appraisal Assistant
Otoe County Assessor Office
09.2003 - 11.2006
PERU STATE COLLEGE
Bachelor of Science from BUSINESS MANAGEMENT
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