Wendy Hendrix
Owensville,MO
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Delivery Service, Private Contractor
Door Dash/Spark Delivery
04.2018 - Current
- Perform deliveries for restaurants, Wal-Mart, Home Depot, and other select stores.
- Accepting orders, picking them up all around Saint Louis area and making sure orders are received by customers undamaged and on time.
Patient Care Advocate
Eyecare Partners
01.2022 - 01.2023
- Navigated through numerous systems on dual monitors, and laptop while speaking to customers.
- Scheduled comprehensive and emergency eye appointments for patients in all different states and cities.
- Collected and updated insurance information and added it to patients charts.
- Assisted with billing issues and collecting payments.
- Maintained confidentiality and condition to safeguard health information.
Upheld confidentiality requirements and regulatory compliance guidelines.
Resolved problems by answering all questions and addressing any concerns.
Managed 30 calls daily, increased appointment percentages weekly of patient data and condition to safeguard health information. - Resolved problems by answering all questions and addressing any concerns.
- Managed 30 calls daily, increased appointment percentages weekly.
Certified Medical Technician
Mason Pointe
06.2015 - 03.2018
- Distributing medication to 50 plus patients throughout facility, obtaining glucose levels, giving insulin, Ordering large numbers of medications from pharmacy as well as assisting nursing staff with charting and treatments of any kind.
- Charging floors in place of nurse.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Provided excellent patient support and care to patients and families.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion
Education
Certification - CPR For Adults, Toddlers, And Infants
American Red Cross
Saint Louis, MO03.2021
Associates Degree - Applied Science
Saint Louis Community College
Saint Louis, MO05.2018
Certification - Insulin Certification
Mason Pointe Lutheran Senior Services
Chesterfield, MO03.2016
Certified Medical Technician -
Gasconade Manor Nursing Home
In House Course01.2004
Skills
- Organization
- Management Skills
- Friendly, positive attitude
- Microsoft Office
- Call Center Operations
- Customer service
- Problem resolution/Communication
- Providing customer support
- Payment processing
- Training experience
- Patient Care
- Goal Oriented/Self Starter
Accomplishments
- Certified Medication Technician Of The Year, 2011
- National Honer Society, Saint Louis Community College, 2018
Additional Information
Additional job information available upon request.
Timeline
Patient Care Advocate
Eyecare Partners
01.2022 - 01.2023
Delivery Service, Private Contractor
Door Dash/Spark Delivery
04.2018 - Current
Certified Medical Technician
Mason Pointe
06.2015 - 03.2018
Certification - CPR For Adults, Toddlers, And Infants
American Red Cross
Associates Degree - Applied Science
Saint Louis Community College
Certification - Insulin Certification
Mason Pointe Lutheran Senior Services
Certified Medical Technician -
Gasconade Manor Nursing Home
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