WENDY HEREDIA
Elmont,NY
Summary
Patient-focused Site Manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
21
21
years of professional experience
Work History
Office Supervisor
City MD
New York, NY
06.2023 - Current
- Responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of the site
- Responsible for directly managing the Patient Service Representatives and Medical Scribes to maintain high levels of quality and performance.
- Ensure staff always maintains professionalism by coaching, managing performance, and developing the staff
- Organized events at the site such as conferences or workshops.
- Interview prospective employees and provide input to HR on hiring decisions.
- Perform routine audits to maintain inventories, supplies and equipment.
- Analyze reports to identify areas for improvement in performance or cost savings.
- Create and managed budgets for travel, training and team building activities.
- Assign tasks and delegated responsibilities among team members.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Display strong telephone etiquette, effectively handling difficult calls.
- Assist with customer requests and answering questions to improve satisfaction.
- Maintain updated knowledge through continuing education and advanced training.
- Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Prepare the schedule for non-providers
- Open and close the site as required
- Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
- Managing the performance of the front desk operation and medical scribes; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
- Ordering all medical supplies, medications, vaccinations and office supplies for the site
- Assist with clinical aspects as needed such as processing labs and rooming patients
- Build strong positive communication with providers and work as a team to enhance the success of the practice
- Collaborate with the HR team to formalize a development plan for staff as well as manage employee relations issues such as formal write-ups and suggestions for improvement
General Manager
Founders Table
Garden City, NY
03.2015 - 06.2023
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Managed shrink processes and inventory levels for corrective action planning to save costs
- Complied with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Tracked monthly sales to generate reports for business development planning
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol
- Facilitated monthly workshops to share best practices to optimize productivity
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale
- Participated in organizational transformation and implementation activities to monitor corporate restructures
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Assistant General Manager
HALE AND HEARTY
New York, NY
07.2008 - 04.2014
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules
- Identified customer needs and delivered relevant product solutions and promotions
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Met business targets with streamlined operations strategies
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Strategized long-term business needs while generating guest relations feedback for process improvements
- Enhanced team engagement and performance with daily updates and informational meetings
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring
- Oversaw payroll preparation and administration for staff
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
Waitress
HAVANA CENTRAL
New York, NY
04.2003 - 07.2008
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Health Science -
Excelsior University
Albany, NY09-2024
Some College (No Degree) - Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NYNYS 75- Hour Real Estate Salesperson Licensing Course Certification -
Real Estate U
Skills
- Administrative management
- Inventory and supply oversight
- Team building and leadership
- Patient Safety
- Healthcare Regulations
- Employee Relations
- Compliance Monitoring
- Insurance Verification
- Health Information Systems
- Critical Thinking
- Employee Recruitment and Hiring
- Employee Training Program
- Financial Operations Oversight
- Budget Development
- Employee Work Scheduling
- Patient Care Assessment
- Schedule Management
- Staff Scheduling
- HIPAA Guidelines
- Quality Control
- Drug Inventory Management
Languages
Spanish
Native/ Bilingual
Timeline
Office Supervisor
City MD
06.2023 - Current
General Manager
Founders Table
03.2015 - 06.2023
Assistant General Manager
HALE AND HEARTY
07.2008 - 04.2014
Waitress
HAVANA CENTRAL
04.2003 - 07.2008
Health Science -
Excelsior University
Some College (No Degree) - Psychology
John Jay College of Criminal Justice of The City University of New York
NYS 75- Hour Real Estate Salesperson Licensing Course Certification -
Real Estate U
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