Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wendy HERNANDEZ

Elizabeth,NJ

Summary

Customer-oriented Deli Clerk with several years of hands-on experience preparing food for customers. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success. Dedicated professional with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Deli Clerk

Publix
Lexington, SC
01.2022 - 03.2024
  • Maintained records such as inventory levels or sales figures.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Stocked shelves with fresh items daily.
  • Greeted customers in a friendly and professional manner.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Maintained cleanliness of the deli area and equipment.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Rotated product on shelves to ensure freshness.
  • Provided accurate pricing information when requested by customers.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.

Waitress/Customer Service Cashier

Stephanies BBQ
Elizabeth, NJ
09.2018 - 12.2021
  • Assisted in seating guests at tables or booths.
  • Prepared checks accurately and processed payments promptly.
  • Provided accurate change for cash transactions using a cash register system.
  • Took orders for food and drinks and delivered them to guests.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.

Cashier Team Lead

Candy Shop
Elizabethport, NJ
05.2017 - 11.2017
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.

Education

High School Diploma -

Thomas A. Edison Career And Technical Academy
Elizabeth, NJ
06-2020

Skills

  • Heavy Lifting
  • Flexible Schedule
  • Inventory Counts
  • Organizational abilities
  • Inventory Control
  • Sales expertise
  • Weights and Measurements
  • Customer Service
  • Strong Work Ethic
  • Cash Register Operation
  • Cleaning and sanitizing
  • Product Sampling
  • Food Services
  • Food Safety Standards
  • Cleanliness and sanitation
  • Order Taking
  • Calculating Bills
  • Payment Processing
  • Resolving Complaints
  • Work Ethic and Integrity
  • Professionalism and Courtesy
  • Customer Assistance
  • Cash Handling
  • Money Handling

Languages

English
Professional
Spanish
Professional

Timeline

Deli Clerk

Publix
01.2022 - 03.2024

Waitress/Customer Service Cashier

Stephanies BBQ
09.2018 - 12.2021

Cashier Team Lead

Candy Shop
05.2017 - 11.2017

High School Diploma -

Thomas A. Edison Career And Technical Academy
Wendy HERNANDEZ